Guest relations 401

Employer: Located in the vibrant center of Dubai this fivestar hotel boasts modern elegance and worldclass hospitality. With 79 hotels and residences worldwide it offers guests unparalleled access to premier shopping entertainment and leisure attractions. The hotel is dedicated to cultivating a workplace culture that prioritizes support and inclusivity ensuring every team member feels valued and respected believing in nurturing talent and offering abundant opportunities for professional growth and advancement. Whether you're entering the hospitality industry or bringing years of experience hotels' commitment to learning and development ensures there's ample room for personal and career advancement here.

Joining date: As soon as documents are ready;

Key Responsibilities:

• Effectively communicate the hotel and company philosophy to visitors.
• Possess comprehensive knowledge of the hotel layout and the surrounding city area.
• Familiarize oneself with all VIP guests inhouse hotel events and special functions.
• Regularly gather feedback on VIP guests utilizing various sources such as Google Opera PMS and internal briefings.
• Disseminate VIP guest information to relevant hotel departments through daily reports and ensure guest profiles are updated accordingly.
• Extend a warm welcome and bid farewell to guests whenever possible with special attention given to top VIPs.
• Collaborate with Front Office Manager (FOM) and General Manager (GM) to create personalized itineraries for top VIPs and coordinate their arrivals and departures.
• Gather comprehensive information about guests' stays for guest history records.
• Assist visitors with general inquiries internal promotions and directions within the hotel.
• Handle guest complaints and requests promptly and courteously escalating issues to relevant departments for resolution.
• Maintain records of all guest complaints and requests ensuring followup and communication with relevant departments.
• Undertake special projects and additional duties as assigned by management.
• Engage with guests throughout the hotel providing assistance and fostering positive interactions.
• Attend and actively participate in daily briefings.
• Identify and rectify potential hazards promptly.
• Provide guests with information on hotel services and promotions.
• Report any unusual circumstances affecting guest service to senior management.
• Make decisions regarding upgrades complimentary services and rebates in accordance with hotel policies.
• Participate in training programs to enhance skills and knowledge.

Requirements:

• Minimum of 2 years experience in a position in Front Office or Guest Relations preferably in an international fivestar hotel
• Fluent English
• Food & Beverage and Sales experience is a plus
• Supervisory skills
• Luxury Hotel Experiences
• Good Communication skills

Benefits:

• Relocation Ticket from the point of hire to Dubai
• Visa
• Duty Meals
• Transportation
• Medical Insurance
• Upselling incentives
• Accommodation: Single room in a 2 bedroom apartment (max 2 people only in the apartment)

Salary:
4500 AED Service Charge (1225$ Service charge)