Groups Manager

For our client, a fast growing Hotel Group with several hotels in Belgium, we are looking for a Groups Manager that will be in charge of the Groups Booking Desk of the company and will support all properties in Belgium.

This is a new role in the company, the Booking Center is being created to meet the growing demand of the client for the hotels of the group and also to follow the growth of the portfolio of hotels.

Position is based in Brussels HQ Office and the candidate will manage a team of 2 FTE.

Sales responsibilities :

• Responsible for the sale and management of all group bookings enquiries for all hotels in Belgium
  
• Responsible for the qualification of leads
  
• Implements confidential contracts and agreements in collaboration with the sales team and the Hotel Managers
  
• Will work closely with the Sales & Revenue Management team
  
• Promotes and maintains good relations with PCOs, travel agents, airlines and corporate accounts
  

Administrative and operational responsibilities:

• Creation of the new department Groups Unit , in collaboration with the DOSM and in alignment with the Sales and Revenue strategy in place
  
• Follows up on group files in respect of option dates, reminders, follow-up on partial or total cancellations with invoicing if necessary
  
• Is responsible for the encoding of requests in the PMS (room breakdown, rooming-list, sales conditions, etc.)
  
• Prepares the group s information sheets necessary for operations and briefing all parties before the group s arrival
  
• Ensures the quality of stay of group bookings and deals with customer complaints and requests in an efficient and professional manner in collaboration with the operational teams if necessary
  

Requirements

• You have at least 5 years of experience in the back office (expertise in the use of Opera software is a plus)
  
• You have a good knowledge of the office package (Excel, Word, Power Point)
  
• You can demonstrate experience with analysis, customer relations, collaboration and project management
  
• You have a commercial spirit and are a strong negotiator and argumentation force
  
• You are open to process changes when it is good for your organisation and you know how to translate these changes at an operational level
  
• Your communication skills are fluent in French, Dutch and English, both written and spoken.
  

Benefits

• Full time contract
  
• Good package
  
• Opportunity to join a young and dynamic group of hotels