Global Operations Agent Reconciliation E-banking- Cameroon
Global Operations Agent Reconciliation E-banking- Cameroon
Posted on :
01-09-2023
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Job Description
Our client is a key player in the Fin-tech Space. They have built a trusted payment infrastructure that allows consumers and businesses to make and receive payments conveniently, and border less.
Job Profile
The Global Operations Agent will support the effective and efficient management of customers by providing first-level operational support and ensuring adequate resolution of all operations-related issues received from across channels.
The ideal candidate must have relevant work experience, a great work ethic, and must enjoy interacting
with customers and solving their issues.
Responsibilities
- Ensure all queries and complaints related to Global Operations, from existing and new customers are effectively and adequately resolved within set SLAs (service level agreements)
- Provide relevant and appropriate answers to questions and inquiries from customers about Settlements, Chargebacks, Reconciliation, Shared Services and Retails Ops.
- Act as the first point of contact for all operations-related customer queries and complaints received via channels such as email, social media, chat, phone calls, etc.
- Build trust, loyalty, and long last relationships with customers by understanding their pain points and resolving their issues, no matter what.
- Provide insights about customer feedback to the Global Ops team to allow for product and process improvements.
- Maintain clear and open two-way communication with the Global Operations team to allow for great service for customers.
- Ensure the Global Ops contact center is always functioning. Document, report, and escalate any interruption in service to the Global Ops team.
- Cross-sell other products and services to customers.
- Send out customer feedback surveys, analyze results and share with the Global Ops team.
- Any other duty assigned by the Global Ops Leadership.
Requirements
- Bachelor s Degree
- Experience 2-3 years in a similar role within the Fin tech or Banking Industry
- Basic Knowledge of E-business operations.
- Excellent written and verbal communication.
- Aptitude, ability and passion to solve customer queries.
- Strong negotiation, influence, and persuasion skills.
- Ability to deliver even in high-pressure, time-sensitive situations.
- Ability to work in teams to deliver on set goals.
- Result-oriented always focused on completing tasks on time, accurately and efficiently.
- Excellent interpersonal skills.
- Ability to work with minimal supervision.
- Integrity and honesty.
Bachelor s Degree Experience 2-3 years in a similar role within the Fin tech or Banking Industry Basic Knowledge of E-business operations. Excellent written and verbal communication. Aptitude, ability and passion to solve customer queries. Strong negotiation, influence, and persuasion skills. Ability to deliver even in high-pressure, time-sensitive situations. Ability to work in teams to deliver on set goals. Result-oriented always focused on completing tasks on time, accurately and efficiently. Excellent interpersonal skills. Ability to work with minimal supervision. Integrity and honesty.
Employment Type
Full Time
Key Skills
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