German customer service - Jewellery

Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customers services representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful Greece! Want to start this next adventure? Check out this position!

For one of the biggest names in jewellery we are looking for customer service representatives. Your tasks will be:

• Respond to eCommerce client s requests through multiple communication channels (phone and email)

• Maintain solid customer relationships by handling their inquiries and concerns (i.e., order upselling, troubleshooting, fraud order and returns)

• Be knowledgeable about given promotions and inform customers about new offers

• Answers questions like Where is my order, How can I can a refund

Required skills

• Fluent in German

• Working proficiency in English

• Excellent communication skills

Benefits

• Excellent benefits package

• Multilingual and excellent work environment to provide the customer service

• Extensive training

• Adaptation to Greek Culture and Greek language Courses,

• Internal employee incentives

• Located in an amazing office in Greece with excellent transport links

• Excellent relocation package with a great support system for non local hires

• Extra Private Health insurance

• Enjoy life in Greece, there are loads of social & sports events

Location

Athens (Greece)