GDOT GIS IT Support Specialist

Under general supervision provides Esri ArcGIS end user support on a continuing basis either by phone online or site visit. Troubleshoots enduser problems. Coordinates with IT staff on issues helps users to be more productive.

The Georgia Dept. of Transportation (GDOT) desires an Esri ArcGIS end user support specialist to analyze troubleshoot and resolve technical support requests. Contacts users to clarify isolate replicate and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions. May develop and conduct training programs to support GDOT GIS User Group.

Responsibilities:

Acts as 1st line/tier of GIS technical support for GDOT
Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications
Provides excellent customer service followup and followthrough to address customer concerns or
needs; acts as a customer liaison
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions
consults with Esri support as needed
Instructs customers in using Esri ArcGIS solutions and supported applications enables customers to be
more productive with GIS
Develops updates or maintains system/technical documentation as needed
Performs a variety of special projects and assignments and provides oncall support as needed
Develops GDOT GIS User Group resources and assists in training material creation

Work Terms and Conditions:

Candidate will be working with the GDOT Office of IT Applications. Candidates will work with supporting IT
team members (database network server etc.) and interacting with business units. The candidate will follow
internal GDOT standards and accept best practices for developed solutions.
The position end date is set for the end of the Georgia DOT fiscal year. Georgia DOT may exercise the option
to renew contracts in oneyear increments. Several successful consultants have continued working for several
years with contract extensions. However Georgia DOT is under no obligation to extend contracts and may
terminate employment at any time.
Local consultants are not expected to travel. However in the event it is needed Georgia DOT will reimburse
authorized travel expenses lodging and meals. Georgia DOT will reimburse authorized travel use of
personal vehicle use. Any travel expenses to relocate to Atlanta GA. or in order to
start work will not be reimbursed. All travel expense reimbursement shall be in accordance with State
Accounting Office Travel Policy:
The Department has 12 holidays and consultants are not allowed to work nor make up any time for those
holiday weeks without managements approval. Consultants are not to take extended leave during their first
year of service (e.g. 2 weeks or greater).
Consultant must have a cell phone which can be used for business calls.
GDOT does not provide free parking at One Georgia Center. All routine commuting expenses are the
responsibility of the candidate. Required/Desired Skills Skill Required /Desired Amount of Experience Bachelors degree in related field from accredited college or university Required 0 Knowledge and experience with Esri ArcGIS Desktop and or ArcGIS Pro Required 3 Years Graduate GIS Certificate URISA GISP Esri ArcGIS Certification or other related GIS Highly desired 0 Experience with ArcGIS Online or related mobile applications Highly desired 0 Experience working with Esri geodatabases or any other GIS data experience Highly desired 0 Passion to provide excellent customer service and build effective customer relationships Required 0 Excellent communication interpersonal collaboration and teamwork skills Required 0