Front Office Executive

• Greet patients and visitors with a professional and friendly demeanor.
• Manage patient registration process efficiently ensuring accuracy of demographic and insurance information.
• Direct patients to the appropriate departments or personnel as needed.

• Coordinate and schedule patient appointments surgeries and consultations.
• Maintain the appointment calendar ensuring proper allocation of resources and minimizing scheduling conflicts.
• Remind patients of upcoming appointments via phone calls or messages.

• Answer phone calls promptly and professionally addressing inquiries scheduling appointments and providing information as required.
• Respond to emails and other forms of communication in a timely manner.
• Relay messages accurately to the relevant departments or personnel.

• Assist in maintaining patient records and updating electronic health records (EHR) systems.
• Handle billing and insurancerelated inquiries processing payments and verifying insurance coverage.
• Maintain cleanliness and organization of the front desk area.

• Ensure a high level of customer satisfaction by providing courteous and helpful assistance to patients and visitors.
• Address and resolve any complaints or concerns raised by patients in a professional manner.
• Maintain confidentiality of patient information at all times.

• Collaborate with other departments such as nursing billing and medical staff to facilitate smooth patient flow and resolve issues efficiently.
• Communicate effectively with colleagues to ensure seamless operations.

• Bachelors degree or equivalent qualification preferred.
• Proven experience in a similar role preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer applications and electronic health records (EHR) systems.
• Ability to work effectively in a fastpaced environment and remain calm under pressure.
• Knowledge of medical terminology and insurance procedures is an advantage.
• Customer serviceoriented mindset with a commitment to delivering highquality care.

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