Food Beverage Manager 38000 Co Tyrone 4 Star Houtel

The postholder will be responsiblefor overseeing the efficient running and profitability of the hotel s food and beverage, striving to continually improve guest experience and manage F&B employees.The postholder, as part of the management team will contribute to the formulation of the short, medium and long-term business strategies, the transition of these into SMART objectives and the delivery of same through team collaboration.

OPERATIONAL RESPONSIBILITIES

• Manage the Food and Beverage experiences across the hotel to include restaurant, weddings, conferences and events.
  

• Contribute to the planning and organising of events.
  

• Maintain exceptional levels of customer service and ensure positive customer care
  

• Liaise and work with duty managers to ensure financial targets are met.
  

• Develop knowledge of and ability to comply with all Food and Beverage brand
  

  standards.
  

• Develop, promote and assist in the marketing of, for example, restaurant specials,
  

  special event menus, maximising food and beverage usage and profitability.
  

• Maintain knowledge of industry best practice and integrate into hotel practices and
  

  procedures.
  

• Take reservations ensuring specific customer/guests requests are met.
  

• Meet, greet and advise the customer/guest.
  

• Evaluate the customer experience.
  

• Seek to understand and resolve customer enquiries and complaints.
  

• Review, develop and implement existing restaurant practices to enhance the customer/
  

  guest experience and the reputation of the standing of the restaurant.
  

• Liaise with Head Chef or other designated staff to ensure that the expectations of the
  

  customer/guest is met and exceeded.
  

• Meet with sales representatives to review and order supplies, e.g. beverages and other
  

  supplies.
  

• Ensure that stock levels are reviewed and maintained.
  

• Arrange for maintenance and repair of equipment and other services.
  

• Agree and manage budget ensuring accurate record keeping and the production of reports
  

  e.g. staffing/sales as required by the Operations Manager, General Manager and/or the Board of Directors.
  

• Follow company cash handling procedures.
  

• Ensure compliance with licensing, hygiene and health and safety legislation and hotel
  

  standards.
  

• Work with staff to ensure excellent food presentation and proper food handling
  

  procedures.
  

• Produce and communicate staff rotas in a timely manner, ensuring staffing levels are
  

  reflective of the needs of the hotel and individual functions.
  

• Act as Duty Manager.
  

• Delegate roles and mentor staff with recruitment, development and training.
  

• Encourage and inspire the team to meet and exceed department targets and upsell where
  

  possible.
  

  MANAGEMENT RESPONSIBILITIES
  

  • Lead and motivate a team to achieve hotel objectives and individual targets on time.
    

  • Incentivise team members to maximize sales and revenue
    

  • Ensure effective communication to all staff in relation to hotel issues, promotions, events
    

    as deemed appropriate.
    

  • Undertake, as required, inductions for new and promoted staff and ensure induction
    

    records are maintained.
    

  • Undertake Performance Management Reviews in a timely manner as required by the
    

    hotel.
    

  • Praise and recognise good performance.
    

  • Assist with the design, development, implementation and review of a training schedules
    

    for designated staff.
    

  • Assist in the implementation of all people management processes, for example,
    

    recruitment, selection, absence management, disciplinary action.
    

  • Provide advice and guidance to staff on people issues as required by the hotel.
    

  • Assist any department as and when required
    

  • Attend management and departmental meetings as necessary.
    

  • ADMINISTRATION
    

• Ensure accurate and timely filing and recording of hotel information in accordance with hotel and legislative requirements.
  

• Provide excellent customer service through face to face, telephone and electronic form as required.
  

• Assist with the upkeep of the People Management System
  

• HEALTH AND SAFETY
  

• Report all potential and real hazards immediately.
  

• Be fully conversant with all departmental Fire, Emergency procedures
  

• Ensure the safety of the persons and the property of all within the premises by fairly
  

  applying Hotel Regulations, by strict adherence to existing laws, statues and applicable ordinances, and reporting any possible hazards and conditions to the Front of House Manager.
  

Re-use and recycle where possible.

• Promote the hotel positively at all times through the hotel values and strive to maintain and build upon the excellent reputation of the hotel.
  

• Conduct yourself in a trustworthy, reasonable and responsible manner when undertaking your duties.
  

• Promote a good and harmonious working environment where all are treated with respect and dignity and in which no form of intimidation or harassment is tolerated.
  

• Abide by all company policies and procedures and ensure that these are implemented in the area of responsibility.
  

• Within the context of the post, ensure full compliance with hotel health and safety requirements.
  

• Participate in staff development and training events.
  

• Any other duties deemed necessary within the competency of the postholder to ensure
  

  the effective operation of the role within the hotel.
  

  This is the description of the job as it is presently constituted. It is the practice of the hotel to periodically examine staff job descriptions and to update them to ensure that they continue to relate to the job. It is the aim of the hotel to reach agreement to reasonable changes following discussion with the post holder.