Field Service Engineer (Aerospace)

Honeywell Aerospace is a $10B+ SBG (Strategic Business Group) with 40,000 employees in over 125 domestic and international locations. We are a leading global aviation supplier designing, manufacturing, and distributing advanced electronic systems, environmental control systems, auxiliary power systems, cabin pressurization systems, products, and services to commercial, defense and space industries.

In this position, the successful candidate will join the current Honeywell Customer Support Engineers (CSEs), based in Hamburg, Germany in order to provide onsite support of Honeywell product being installed on Airbus A320, A330, A350 & A380 aircraft.

This position is a direct customer-facing role, and you will be actively representing Honeywell on the Airbus Final Assembly Line, Flight Line and Flight Test areas. This includes ensuring customer satisfaction by resolving technical issues in a timely and professional manner while providing valuable customer feedback to Honeywell OEM & Design teams.

The successful candidates are to be assigned responsibility at the system level for various systems integrated on the aircraft. (The exact products & systems supported will be determined by the successful candidates background.) The successful candidate will become the go-to expert at the supporting Airbus on the entire system as well as provide training and support for Entry-Into-Service activities, Field Service Engineers and Product Support Engineers as needed.

Tasks

Systems include mainly:

Auxiliary Power Systems including APU, Starter Generator

System, Inlet, Exhaust & Installation kits

Air Generation Systems

Supplemental Cooling Systems

Cabin Pressurization Systems

Bleed Air Systems

Ventilation and Fan Systems

Wheels & Brakes

Secondarily:

Radios, Navigation and Satcom among other avionics equipment

The team is looking to identify the best candidates that already are or willing to become systems level experts and help provide Best in Class Support to Airbus as the A350 heads into production and the A320, A330 & A380 programs continue to grow.

Additional responsibilities:

Point of contact/customer focal for assigned product/system to resolve technical issues, provide direct support on Honeywell systems and/or subsystems for aircraft at OEM production line. This will also require providing 24/7 coverage to the customer on a rotating basis.

Complete hands on removal/replacement of LRUs/LRIs as needed on the flight line, factory floor or other areas as needed and act as a direct delegate of the Honeywell OEM under their assigned cage code.

Interface and develop a teaming relationship with members of the Field Service Engineering (FSE) Staff, Engineering, and other appropriate members of the Tech Services team.

Support investigation of technical issues in order to help Honeywell Engineering and Quality to determine root cause analysis and corrective action definition on Honeywell systems/components to improve reliability

Participate in the concurrent development process with the systems team to ensure Customer & Product Support (C&PS) requirements are included in the development.

Work with Training Department to develop or update training programs appropriate for customer, and provide training as required to the FSE and OEM to solicit feedback for process/product improvement.

Develop strong working relationships with customers to ensure positive Honeywell image.

Foster Customer satisfaction by maintaining constant contact and timely response to requests/inquiries

Perform complex technical assignments and make independent decisions in areas of responsibility based on in-depth company system and equipment manufacturer knowledge

Participate with Business Units to provide input with regard to the planned effort to develop and deploy the support requirements for the Product, System and Services

Support of C&PS activities involving Customers with the Honeywell Customer Business Team.

Minimize defects and incorporate process improvements using Six Sigma Plus tools while working with ISC and quality

Work remotely and with limited supervision

Other Activities may be assigned as needed

Requirements

Basic Qualifications:

Technical or Engineering degree or a Minimum 5 years of working experience with Honeywell (or Honeywell competition) Avionics, Flight Safety, Communication, Auxiliary Power, Environmental Control or other aircraft Systems

Ability to communicate professionally & effectively in English & German both verbal and written

Ability to travel on limited notice within Europe and the US

Demonstrate a willingness and desire to learn new products and accept new

assignments as needed to provide the best support to Airbus

Preferred Qualifications:

Bachelor's degree in a technical field of study

Proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships

Hands-on experience supporting the different in-situ repair on various aircraft systems

Demonstrated communication and teamwork skills

Experience interfacing and resolving customer concerns and problem solving

Ability to learn and use customer management and knowledge management tools

Demonstrated business acumen

Strong Interpersonal skills with ability to work independently, as well as part of a team and work under pressure while meeting customer needs.

Strong verbal and written communication skill, with ability to positively influence others

Utilizes time management skills to manage conflicting priorities

Exhibits sound independent judgment in assessing priorities, needs and problem resolution

Basic knowledge in IT (SSH, Networking, etc), Microsoft Office and SAP

Severely disabled applicants (m/f/d) will be given special consideration in the event of equal suitability, ability and professional performance in accordance with SGB IX. In order to protect your interests, please state in your application whether you have a disability or equal status. Applications from women are expressly welcome.