Field Representative Liaison

• Package Room/Locker Support (75% of Time)
  
• Provide inperson support to residents having package questions/issues
  
• Log recentlydelivered packages into the propertys automated package management system
  
• Occasionally deliver packages to resident doors
  
• Organize packages within the room to make it easier for residents to find their packages
  
• Identify aging/stale packages and prepare them to be returned to sender
  
• Perform package audits on our locker system
  
• Serve as a primary liaison between the property and the package management provider support team
  
• Perform system audits to ensure accuracy
  
• Perform lightweight maintenance on the locker/package room management system
  
• Market Growth and Outreach (25% of Time)
  
• Perform room/system audits and inperson demonstrations for potential Liaison locations. (Please note that this will require frequent travel between multifamily properties located within the Austin downtown/surrounding regions. Having reliable transportation and a willingness to commute is an essential prerequisite for this aspect of the role.)
  
• Facilitate the communication and transfer of prospective sales leads to the Market Development Representative for the Liaison team
  
• Build and nurture relationships with key decisionmakers (property managers and property staff) during the audit and demonstration phases.
  
• Keep up to date with internal offerings and have sufficient knowledge of our solutions for potential clients
  

Requirements

• Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive friendly relationships with both property managers and residents.
  
• 12 years of customer service experience required.
  
• 12 years of sales/retail sales experience preferred.
  
• Access to reliable transportation (e.g. a personal car or access to public transportation) Ideally the candidate would live in or near the downtown Austin area.
  
• Available at least 5 days/week for at least 6 hours a day with the potential for at least one day on weekends.
  
• Comfortable using technology (you will be using a digital package management system and iPad)
  
• Good organizational and problemsolving skills
  
• This role involves regular physical activity including lifting and arranging packages some of which may be bulky. Applicants should be capable of comfortably lifting packages within legal guidelines and maneuvering within package storage areas.
  
• At least 18 years old.
  

• Maintain an excellent attendance record consistently meeting or exceeding company standards for punctuality and reliability.
  
• Participate in scheduled property visits and meetings without any unexcused absences.
  
• Consistently support a steady pipeline for the sales team.
  
• Garner consistent positive feedback and satisfaction ratings from property managers and staff
  
• Demonstrate consistent timely and professional communications to all internal and external stakeholders
  

Benefits

• You ll have opportunities to advance. We re fans of helping our employees learn different aspects of the business be challenged with new tasks mentored and grow. We promoted 42% of our employees last year!
  
• As Luxens we celebrate one anothers differences and ideas. Were proud of our culture of diversity and inclusion and we have programs that bring us together on important issues and provide educational opportunities for all employees
  
• 401K with employer match
  
• Accrued PTO to relax recharge and rest
  
• Accrued Paid Sick Leave
  
• Liaison Uniform and Equipment Provided