EXPERIENCE CENTRE OFFICER

• Welcome visitors and provide a guided experience through the different zones of the Experience Centre.
  
• Conduct demonstrations of AV systems and explain product features and benefits with expertise.
  
• Provide unrivalled customer service to experience centre rental guests to guarantee a sensory evoking hospitality experience.
  
• Answer customer inquiries and provide recommendations based on their preferences and needs.
  
• Collect feedback from visitors to improve the experience and report insights to the Experience Centre Manager.
  
• Assist in the organization and execution of events workshops and product launches within the centre.
  
• Maintain uptodate knowledge of AV technology trends to provide accurate information to clients.
  
• Ensure all displays are functioning correctly and liaise with the technical team for any required maintenance.
  
• Support sales processes including processing transactions and managing aftersales followups.
  
• Engage with industry partners to assess client requirements and propose customized AV and automation solutions.
  
• Stay current with evolving AV technology trends maintaining certifications in the AVIXA design track.
  

Performance KPIs:

• Customer engagement levels and satisfaction ratings.
  
• Contribution to sales targets as part of the Experience Centre team.
  
• Accuracy and effectiveness in product demonstrations.
  
• Positive feedback from customer surveys and reviews.
  
• Efficiency in handling customer inquiries and issues.
  

Incentive Structure:

• Monthly bonuses based on the Experience Centre s overall performance and individual contribution to sales.
  
• Recognition programs for outstanding customer service feedback or innovative ideas to enhance the visitor experience.
  
• This role is key in creating a memorable brand experience for visitors and requires a passion for technology as well as a customerfirst approach.
  
  

• Experience in customer service or sales preferably within a technology or AV retail environment.
  
• 1 2 year
  
• Strong communication skills with the ability to engage customers and enhance their shopping experience.
  
• Basic technical knowledge of AV products and eagerness to learn more.
  
• Professional demeanor with excellent interpersonal skills.
  
• High school diploma required; further education or certification in sales customer service or relevant field is advantageous.