Examination Officer

Role purpose
The purpose of this role is to implement all activities relating to the Test Day and Post Test Day across all products. The role will ensure examinations are conducted to relevant Corporate and Exam Board requirements and standards. The role is also responsible for ensuring timely scanning and submitting of exam papers to meet requirements for marking; Management of OSM and Speaking Results for IELTS and results upload to IWAS; Management of EOR EAR and Refunds for all products. Results dispatch

Main opportunities/challenges for this role
Managing across a portfolio of products when the team has been used to managing by product

Managing a combination of regular activity (IELTS) and huge peaks and troughs (Schools)

Making team available to support additional Exams activities to support operational necessity / emergency.

Main Accountabilities
Product Service Delivery
Responsible for CiCo and BOSS to record attendance

Supporting Investigations emerging from Test Day activities

Ensuring exam materials and papers received at the venue are stored according to Compliance standards and requirements and to escalate any discrepancies.

Reconciling exam materials and papers received at the venue according to Compliance standards and requirements and to escalate any discrepancies.

Checking the receipt of sufficient and adequate test day resources (e.g. process guides stationery branding/signage/ technical equipment speaking test/hand scanners)

. Ensuring the proper procedures and documentation is adhered to when handing over to courier

Results Dispatch for all products

Assist Test Day Team in managing the exam day preparations and logistics at remote locations

Responsible for ensuring timely checking of speaking test recordings scanning and submitting of exam papers to meet requirements for marking. It will also manage the post exams services like transfers refunds Enquiry on Results (EOR) and processing results post result services attestations and certifications

Customer Service
Support the satisfactory resolution of complex/escalated customer (internal or external) operational complaints and issues regarding Test Day activity

Relationship & stakeholder management

Close coordination with Business Improvement and Operational planning teams to manage BOSS and CiCo and Venue selection

Risk & compliance

Provides support and reporting for audits and performance reviews.

Follows agreed corporate risk management processes and procedures when delivering services

Child Protection

Exams
Ensure strict application of child protection implementation standards in planning implementation and monitoring in exams as per Child Protection Policy and to escalate child protection issue to the Head of Child Protection Pakistan

Ensure safe recruitment process are consistently followed and sustained for venue staff and third parties

The post holders must ensure that his/her behavior is in line with child protection code of conduct while interacting with children.

Internal

Business Assurance Lead

Operations Planning Lead

Venue Staff Unit

Examiner Management Unit

Customer Services Finance and Resources teams

External

B2C and B2B Customers

Venue partners

Examiners; Venue Staff

Qualifications: Candidate must hold a Bachelors Degree

Role specific knowledge and experience

Experience working in an operations environment managing confidential materials

Good knowledge of using IT applications and experience of data analysis

Experience working in a compliant and regulated environment

Experience working in a busy operational environment delivering high levels of customer service

Ability to interpret policies/procedures

Attention to detail.

Communication skills.

Ability to multi task

Quick learner

Note : This is a third party contractual position of 4 6 months

Remote Work :

No