EUC Engineer BCIV27

• Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate.
• Able to troubleshoot hardware/software issues with laptops and workstations.
• Knowledge of AD, AzureAD & managing and troubleshooting Windows 10,11
• Device Lifecycle management and reporting.
• Deskside and white glove support experience
• Hands-on knowledge of Intune with Device configuration and Compliance management.
• Autopilot provisioning using Intune.
• Device patch management using SCCM and Intune.
• Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record.
• Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software.
• Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.
• Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.
• Ability to identify problems and proactively suggest ways to improve processes as applicable.
• Contribute to Knowledge Base content in line with writing styles and content guidelines.
• Create / Maintain / appropriate User Guides/SOPs and publish updates as needed.

JOB QUALIFICATIONS & KNOWLEDGE:

• Experience providing onsite and/or remote technical support to end-users in Workstations and Mobile devices environments.
• MCSE/CCNA Certified.
• Good working knowledge of Microsoft Modern Workplace and O365.
• Must have good knowledge of Azure AD, Intune, and related technologies.
• Good knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet)
• Specialist technical experience, ideally within a Desktop support role of which at least 4-5 years must be in a support role.
• ITIL Foundation.

• Ability to work in a team environment or independently.
• Provides resolutions to a variety of technical problems of moderate scope and complexity.
• Communicates clearly with technical and non-technical audiences, both verbally and written.
• Strong organizational and multi-tasking skills, along with the ability to prioritize tasks among many competing requests.
• Professional attitude and demeanor.
• Skilled at setting priorities to complete tasks/projects within scheduled timeframes.
• Strong analytical skills for effective troubleshooting and problem-solving.
• Contributes to projects and milestones as per the needs of the business.
• Basic understanding of group management/administration tasks

LOCATION: Houston, TX and Denver, CO
POSITION: Contract

NOTE: Please provide the city and state that you reside in and indicate if you are willing to relocate on your resume.