Entry Level Call Center Sales Specialist

This position requires that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our Customers

Key Job Responsibilities

Manage technical sales activities for the achievement of targets and goals

Monitor team performance metrics to ensure that the call center goals are consistently exceeded

Coach, develop, and motivate team members to exceed department goals

Write and conduct performance evaluations as well as monitor attendance and performance of each employee

Maintain harmony among employees and resolve grievance to create a warm atmosphere

Adapt and champion consistent changes in a technical startup environment

Basic Qualifications

2+ years call center leadership experience

Proven ability to manage remote employees

Must have open availability. Position hours may vary based on shift bid(s)

Provide a private work space that is free of any extraneous noises and distractions

Preferred Qualifications

Proven experience of call center operations, including call center KPIs, coaching techniques and strategies

Strong knowledge of customer satisfaction drivers

Leadership qualities, including relationship building, meeting facilitation, time management, organizational skills, and ability to lead without authority

Strong interpersonal communication with the ability to adapt to various personalities

Remote Work :

No