Enquiry Management Executive

Overview:

Key Responsibilities:

• Manage incoming customer enquiries via phone email and other channels.
• Provide accurate and timely information in response to customer enquiries.
• Assist customers in resolving issues or escalating them to the appropriate department.
• Maintain detailed records of customer enquiries and their resolutions.
• Collaborate with other departments to address complex customer enquiries.
• Ensure customer satisfaction through effective communication and problem resolution.
• Identify trends in customer enquiries to improve overall customer experience.
• Stay updated on product/service knowledge to provide comprehensive information to customers.
• Implement enquiry management systems and tools for streamlined processes.
• Prepare reports on enquiry management and customer satisfaction metrics.

Required Qualifications:

• Bachelors degree in Business Administration Marketing or related field.
• Prior experience in customer service or enquiry management.
• Exceptional communication and interpersonal skills.
• Strong problemsolving abilities and attention to detail.
• Ability to multitask and prioritize in a fastpaced environment.
• Proficiency in using enquiry management systems and CRM software.
• Ability to work collaboratively with crossfunctional teams.
• Excellent organizational and time management skills.
• Proven track record of maintaining high customer satisfaction.
• Adaptability and resilience in handling challenging customer enquiries.
• Knowledge of relevant industry regulations and compliance standards.
• Ability to work under pressure and meet deadlines.
• Good understanding of data analysis and reporting.
• Fluency in multiple languages is a plus.

communication,customer service,organization,multitasking,enquiries,management,customer satisfaction,customer experience