End User Computing Systems Manager

Ensures continuous, cost effective delivery services and supports improvements that will improve services and capitalize on ways in

which technology tools and automation can contribute to cost effectiveness and improved productivity.

Ensures availability of services, including IT contingency planning, to support the department and company goals

Monitor the data and system growth through the recommendation of capacity increase of the e-mails, virtualization items and different

services in order to maintain the services performance as expected.

Benchmarks, analyzes, documents, and recommends improvements for the growth of the division s technology and associated

systems.

On regular and incidental bases, reviews and assesses services, including readiness for and responses to special events and

incidents.

Staff Development:

Responsible for the training, development, and mentoring of direct reports and their staffs; provides opportunities for skills expansion

and career development.

Responsible for the interpretation, communication, and understanding of department and company goals, mission and philosophy to

team members.

Manage the day-to-day operations of the division s customer facing technology services such as e-mail, collaboration and

virtualization servcies.

Lead the division technology projects through the selection of technology, design, and vendors. Manage the communication with the

vendors and stakeholders. Lead the implementation phases, and the evaluation of the performance after the implementation to ensure

the reliability, the accuracy and timeliness of the services provided to the end users.

Develop best practices and drive the process of creative thinking and solutions. Lead change and adoption of new processes and

technologies.

Collaboration:

Validate the new projects requested through the collaboration with the business departments to discuss their requirements in order to

decide whether the project can be developed in-house or with external consultant/vendor.

In collaboration with senior leaders, develop and achieve a resilient organizational structure and workforce to support long-term

objectives.

Deliverables:

Ensure completion of deliverables and adherence to timelines; track milestones and timelines across projects and institute necessary

work flow, personnel and financial resource allocations, making alterations when necessary to meet expectations of clients; analyze

and resolve issues that have the potential to jeopardize performance and/or ability to meet agreed upon deliverables; analyze financial

and operational reports.

Strategy Planning:

Provides strategy and direction and leads planning for the division including fostering innovation, technology direction, planning

projects and services, stakeholder management, organizing and overseeing the planning and allocation of resources.

Requirements