Ecommerce Operations....
Ecommerce Operations Manager
Posted on :
03-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2586885
Home Pick is a team of fullservice handson Amazon Consultants and Experts dedicated to assisting brands in realizing the enormous potential of the Amazon marketplace.
We are looking for an operations Manager who will be responsible for overseeing the daily operations of an online retail business. You will be in charge of managing inventory optimizing product listings and ensuring the website is running smoothly. Additionally you will be responsible for customer service order fulfillment and shipping logistics.
The ideal candidate will have a strong background in ecommerce(Amazon Walmart ETSY) with a focus on operational efficiency. You should be able to work independently as well as collaboratively with other teams to ensure the success of the business. If you have a passion for ecommerce and a proven track record of success we encourage you to apply.
Requirements
People Management :
Lead a very team of listing Logistics Account Health and customer service teams across 2 tier team of Team Leads (TLs) and warrant an efficient and healthy work environment
Manage the on boarding and training activities for TLs and executives and ensure that they follow the required guidelines while performing different tasks.
Ensure prompt responses to queries /concerns raised by the TLs and executives thereby clearing doubts/ apprehensions if any
Monitor the performance metrics of different reporting teams and take necessary actions to improve the same.
Proactively address performance fluctuations ensuring timely and effective action is taken to maintain or enhance sales.
Host weekly biweekly or monthly calls to discuss overall performance explore opportunities for growth and address any challenges or concerns.
Client Experience :
Ensure adherence to the Service Level Agreements as informed to the customer.
Liaison with client relationship team to ensure seamless customer experience
Process and compliance :
Help build and implement SOPs. Manage workflow and day to day operations
Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations
Special Projects Manage/ Contribute to Special projects such as launching new cities building new supply chain etc.
Skills and Qualifications:
Leadership and Collaboration: Experience leading crossfunctional teams and collaborating with internal stakeholders to ensure the successful execution
Excellent communication negotiation and presentation skills
Strategic Thinking: Ability to strategically manage and optimize product portfolios to drive profitability and meet business objectives.
3 to 5 years in leading ecommerce operations Proven experience in inventory management logistics and listing operations
Exceptional problemsolving abilities knowledge of customer service best practices
Ability to analyze data and create reports Excellent communication and interpersonal skills Keen attention to detail and organizational prowess
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Key Skills
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