E-commerce Administrator

This is a remote position.

Ecommerce Administrator

• Fulltime 40 hours per week
  

• Monday to Friday Any 8 hours straight between 7:00 am to 5:00 pm Philippine Time
  

• Php 47000 take home pay per month

About Remote Workmate:

We accelerate your success with our simple direct and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities we re able to guide you throughout your jobseeking journey. We value your time talent and skills to bring out your potential. We guarantee you fair pay for work done and bring multiple opportunities your way.

About the Client

Our client is a leading importer and provider of firearmsrelated products in Australia. With a strong focus on quality customer satisfaction and competitive pricing they offer an exceptional range of brands to cater to the diverse needs of shooting enthusiasts hunters and sportsmen. Their team of seasoned professionals possesses extensive knowledge and experience in the firearms industry enabling them to provide personalized customer service and expert guidance to customers. Committed to maintaining the highest quality safety and reliability standards our client diligently evaluates every product they import. Their vision is to become the premier destination for firearm and accessory enthusiasts in Australia delivering a seamless experience while adhering to strict safety and legal standards.

About the Role

The Ecommerce Administrator is expected to handle various tasks related to product uploads product descriptions and marketing and administrative duties for the clients ecommerce platform. The role is open for someone who can take on multiple responsibilities and potentially grow into a leadership role to alleviate the clients workload and improve efficiency.

Responsibilities:

• Upload new products to the companys website and ecommerce platforms ensuring accurate and engaging product listings
  

• Monitor product availability
  

• Communicate updates to dealers and customers providing timely information on stock levels backorders and estimated delivery dates
  

• Manage product descriptions ensuring they are informative optimized for search engines and compelling to potential customers
  

• Utilize ChatGPT to create product descriptions
  

• Handle accounting tasks such as matching payments against invoices on a daily basis and issuing invoices to customers
  

• Assist in basic booking tasks preparation for clients/customers ensuring accurate and timely bookings
  

• Handle administrative tasks related to the distribution side of the business including responding to customer inquiries managing returns and warranties (RMA) and addressing customer concerns or complaints
  

• Coordinate shipments track orders and provide updates to customers regarding their purchases and repairs
  

• Ensure proactive customer service by promptly responding to customer inquiries resolving issues and providing assistance throughout the purchasing process
  

• Stay uptodate with industry trends ecommerce best practices and emerging technologies to continuously improve the customer experience
  

Qualifications

• Previous experience in ecommerce administration product management or a similar role within the firearms industry
  

• Familiarity with ecommerce platforms content management systems and inventory management systems
  

• Strong attention to detail and the ability to maintain accurate and organized product listings
  

• Proficient in using ChatGPT for content creation and product description generation
  

• Excellent communication and interpersonal skills with the ability to provide exceptional customer service
  

• Basic accounting knowledge and experience in handling payments invoices and financial records
  

• Proactive problemsolving skills and the ability to multitask in a fastpaced environment
  

• Strong organizational skills and the ability to prioritize tasks effectively
  

• Knowledge of logistics shipping processes and order fulfillment is preferred
  

• Familiarity with SEO principles and best practices is a plus
  

• Ability to work independently and collaboratively within a team
  

Tools Required:

• Bigcommerce
  

• Unleashed
  

• Inventory planner
  

• Xero
  

• Microsoft Suite Sharepoint MS Teams
  

• ChatGPT
  

• Fast and reliable wired internet connection of not less than 50 mbps
  

• Quiet private home office free from noise background or distractions
  

• Updated computer (desktop or laptop) excellent quality headset with microphone and a working webcam
  

Please click "Im Interested" to access our application page to submit your application.