DispatcherCall Taker

JWR Employment Specialists are recruiting a Dispatcher/Call Taker for an Intermediate Care Service in Co. Mayo

The person in this role will ensure the smooth running of the day to day activities by coordinating effectively with customers.

The role will offer a competitive wage progression and regular training.

Duties include;

Responsible for receiving nonemergency and related calls and requests in order to meet service users needs in a timely manner

Manage calls and ensure that the proper response team is in place to take care of the caller s request

Ensure that all requests are dealt with appropriately

Be responsible for the effective and efficient preplanning of routine patient transport and associated transport schedules

Mobilise and brief as appropriate Ambulance Crews Intermediate health services (hospital and community based) and other agencies as required

Liaise with nonhealth service agencies as required including but not limited to the VHI.

Provide appropriate pre arrival and post dispatch instructions in response to calls in a prompt and timely manner

Maintain a high standard of care while being mindful of the patient s wellbeing.

The role requires discipline and strong organisation skills to succeed

Provide support to service user s enquiries politely courteously and to deliver exceptional customer service

Provide a detailed record of each customer call received

Inputting data into a system remaining calm for the caller

Ensure that the caller s information remains confidential

Liaise with ambulance crew to ensure highest level of response

Demonstrate a professional attitude at all times towards work fellow colleagues and customers

Other duties may include administration such as; roster and any other duties as required or instructed by operations

Liaising with emergency services if required

Demonstrate an openness to actively support change within the role and have a willingness to adapt to any new responsibilities

The operations centre will function 24/7/365 across a number of shifts

Attend training as provided

Requirements

Requirements:

Previous experience in a servicebased industry preferable health care

Excellent PC and IT skills

Excellent communication and interpersonal skills

Be customer focused while maintaining integrity

Have 2 years experience working within a Control Room or other related environment

Ability to work irregular hours including weekends and public holidays

Ability to work independently and as part of a team

Be able to work under pressure and make effective and timely decisions by following well defined standard operating procedures

Maintaine a customer focus and be confident and resilient

Be a competent in handling situations that fall outside the standard operating procedures

Have the ability to work successfully as an individual and as part of a closeknit team

Take direction from team leaders and control room supervisors as appropriate