Director Professional Services

Overview:

Key Responsibilities:

• Develop and execute strategic plans for the professional services department
• Manage a portfolio of up to 10 15 business transformation enterprise projects or a couple of strategic engagements of varying complexity at any given time.
• Lead the implementation services & consulting for assigned clients.
• Implementation scoping estimating and contract reviews.
• Work with crossdepartmental departments (Sales Product Management Customer Value Infrastructure) to be able to come up with solutions that help provide value to clients.
• Build strong relationships with senior client stakeholders of Fortune 1000 companies.
• Manage project resources including project managers solution architects and consultants.
• Manage project issues risks and client expectations and escalate as needed.
• Assist in building playbooks and benchmarks from completed projects.
• Understanding of business processes and system architecture.
• Arranging and conducting initial executive and CxO discussions and positioning meetings.
• Oversee project management resource allocation and scheduling of professional services engagements
• Provide leadership guidance and mentorship to the professional services team
• Manage client relationships and ensure the delivery of highquality services
• Collaborate with sales and account management teams to identify and pursue growth opportunities
• Monitor and report on key performance indicators financial metrics and departmental goals
• Implement best practices and continuous improvement initiatives within the professional services department
• Participate in the development of proposals statements of work and contract negotiations
• Ensure compliance with industry standards regulatory requirements and company policies

Required Qualifications:

• Bachelors degree in Business Administration Management or related field
• 15 years of experience in professional services consulting or related fields
• Independent thinking with keen problemsolving skills.
• Ability to adapt to changing schedules and multiple work plans.
• High organization and prioritization skills.
• Excellent verbal written and interpersonal skills.
• Willingness to take a handson approach to managing client needs and troubled engagements.
• Very strong stakeholder management skills with flair to establish starting relationships and influence decisionmaking with client executives based out of NA/EMEA.
• Strong program management skills with the ability to zoom in/ and out of engagements based on portfolio reviews and program risk.
• Passionate about building teams talent identification and hiring externally to help build a strong future consulting foundation.
• Excellent team management and collaboration skills with special emphasis on establishing personal rapport with his/her team.
• Proven problemsolving risk mitigation and analytical skills.
• Ability to handle highpressure situations.
• Strong ownership to drive the projects from start to finish with maximum client delight.

leadership,strategic planning,project management,budgeting,continuous improvement,professional services,csm,implementation planning,relationship building,risk management tools,business transformation