Director - Operations and Enterprise Monitoring

• Developing and implementing a comprehensive monitoring and alerting and event management strategy in alignment with ITIL best practices and service delivery goals
  
• Leading and managing a team of technical operations professionals providing guidance mentoring and performance evaluations
  
• Overseeing the implementation and maintenance of enterprise monitoring and alerting tools and platforms to ensure the visibility and availability of enterprise systems
  
• Defining and enforcing monitoring policies standards and procedures and ensuring adherence across the organization by conducting regular assessments and audits
  
• Providing overall technical delivery leadership to multiple teams and taking responsibility for driving the adoption of bestinclass delivery and technical operations practices
  
• Translating business strategy into actionable items and working with stakeholders to ensure key business outcomes are met
  
• Working with offshore and onshore business and technical teams to ensure strict quality standards are maintained and relevant projects are delivered as per quality time and cost expectations
  
• Collaborating with crossfunctional teams to identify key metrics thresholds and alerts to proactively identify and resolve issues
  
• Implementing effective ITSM practices ensuring timely resolution of incidents and minimizing service disruptions
  
• Staying updated on industry trends and emerging technologies and providing recommendations for process/tools improvements; fostering a culture of continuous improvement knowledge sharing and innovation within the monitoring team
  

• Leading and managing the Cloud Engineering and Support team in partnership with onshore stakeholders providing mentorship and guidance; developing and implementing a comprehensive cloud strategy and roadmap aligned with Sysco LABS goals and industry best practices
  
• Championing DevOps practices promoting automation continuous integration and continuous deployment in the cloud environment; driving operational excellence through monitoring optimizing and maintaining cloud services to provide high availability and performance
  
• Collaborating with crossfunctional teams to integrate cloud services with existing systems and applications seamlessly
  
• Ensuring the availability scalability and performance of cloudbased platforms by implementing appropriate monitoring and alerting mechanisms; leading incident management and problem resolution processes for cloudrelated incidents ensuring swift and effective resolution
  
• Collaborating with the security team to ensure cloud infrastructure and operations comply with industry standards and best practices
  

Requirements

• A Bachelors Degree in Computer Science Information Technology or a related field; a Masters Degree is a plus
  
• A minimum of 12 years experience in the IT industry with at least 6 years experience in a senior leadership role
  
• Proven experience (8 years) in enterprise monitoring and event management and cloud services with a focus on maintaining system availability and performance.
  
• Experience in an agile environment; familiarity with other Project Management methodologies will be an added advantage
  
• Indepth knowledge of ITIL principles and their application in monitoring and service delivery
  
• Experience in implementing and managing monitoring tools/platforms
  
• Proficiency in establishing and managing enterprise monitoring standards policies and processes
  
• Experience working with Data Dog Service Now or other monitoring and ITSM platforms
  
• An understanding of cloudbased infrastructure microservices architecture and distributed systems is preferred
  
• Strong analytical and problemsolving skills with the ability to identify and resolve complex technical issues
  
• Relevant certifications in ITIL or event management would be an advantage
  
• Demonstrated ability to drive continuous improvement and adhere to industry best practices
  
• Excellent leadership and people management skills with the ability to inspire and motivate teams
  
• Strong communication and collaboration skills with the ability to work effectively with crossfunctional teams