Digital Product Owner - Cash Management

Job Title:Digital Product Owner Cash Management
Location:London U.K.
Department:Wholesale Banking Europe
Employment Type:Fixed Term Contract
Work Pattern: FullTime

Overview:

The job holder will be primarily responsible for the buildout development and customer adoption of our endtoend Digital Cash Management proposition for our clients. In doing so you will ensure alignment to customer requirements in Europe and respective industry practices including compliance with local and regional regulations.

As the Digital Product Owner you will have in depth functional experience covering all Payments Collections FX corporate to bank connectivity SWIFT and liquidity products with regional ownership of local domestic products across Europe.

What You Will Be Doing:

Product Development & Delivery:

• Support the Head of Cash Management Europe in the development of the Cash Management product strategy across Europe ensuring it aligns with customer needs.
• Working closely with business units across UK & Europe to develop local incountry cash products including SEPA products.
• Collaborate with stakeholders (e.g. Business compliance information security etc.) to define a digital product/feature roadmap across payments & cash management for product development prioritization and implementation.
• Creation of endtoend implementation / onboarding procedures for each subcash product ensuring they are embedded as part of the existing framework.
• Identify and disseminate new digital technologies and trends to relevant stakeholders with potential applications in cash management to enhance operational efficiency and customer experience.
• Assist with the development of clientfacing marketing collateral for cash management products.

Agile Product Management:

• Conduct user testing/research and gather feedback to iterate optimize digital features and user satisfaction while assisting with the development of business cases to support recommendations (as necessary).
• Lead UAT testing of digital products signingoff releases to production.
• Demonstrate active product life cycle management while ensuring continual adherence with domestic and regional regulatory requirements for all products including Cash booking liquidity management and SEPA

Customer Success & Adoption:

• Work closely with Relationship Managers product sales and middle office teams to understand the Voice of the Customer their needs and pain points.
• Develop and implement strategies to drive digital product adoption and usage across WB Europe.
• Monitor key performance indicators (KPIs) and track product success making datadriven recommendations for improvement.
• Oversee the onboarding and support of new/existing customers to our digital cash management platform across Europe. This includes ensuring smooth and efficient implementation of the platform providing ongoing training and support and proactively addressing customer concerns.

Regulatory Compliance:

• Possess an understanding of relevant financial regulations information and compliance requirements for cash management solutions.
• Partner with the legal and compliance teams to ensure all product features and functionalities are compliant with applicable laws and regulations.
• Conduct risk assessments and implement effective controls to mitigate potential risks.

Any other activities that are initiative project or adhoc led that may be requested.

Candidate Specification:

• Excellent understanding of cash management products for Wholesale banking clients including payments liability management and SEPA
• A deep understanding of the payment industry including customer needs pain points and expectations as well as the regulatory and compliance requirements
• A strong technical background and knowledge of payments technologies platforms and standards such as APIs SDKs PCI PSD2 SCA COP etc.
• CertICM is preferable but not necessary.
• Bachelors degree or equivalent in or higher education in computer science engineering business or related field
• Minimum of 5 years of experience in Cash Management preferably product management covering all products and within the Fintech and banking industry
• Client facing experience particularly in presales and product solutioning.
• A proven track record of leading and delivering successful payment products and solutions from ideation to launch in a fastpaced and dynamic environment
• Excellent communication and interpersonal skills problem solving skills delivery focused ability to communicate at all levels of the organization internally and externally highly organized and attentive to detail.
• Strong sense of ownership and accountability
• A strong level of commercial acumen and proactiveness with the ability and willingness to take the initiative.
• Cultural agility ability to multitask with a strong execution and delivery focus
• Team player who brings a sense of positive energy and the ability to influence inspire and motivate stakeholder groups across the organization.
• Strong stakeholder management abilities natural and proactive communicator.
• A customer centric and datadriven mindset with excellent analytical problemsolving and communication skills.
• Collaborative leadership qualities and the ability to influence and motivate others.

Equal Employment Opportunity

Bank ABC is committed to the principles of equal employment opportunity for all employees and applicants and in accordance with applicable laws does not discriminate on the basis of sex gender identity gender expression race color religion national origin ancestry age marital status disability medical condition sexual orientation or on any other basis prohibited by law.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments where necessary to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process require any reasonable adjustments or an application to Access to work please contact the recruitment lead on: