Desktop Support Technician

• Responding to client support requests.
  
• Contacting clients to find out the nature of the problem.
  
• Traveling to the client s location or connecting via remote link.
  
• Troubleshooting hardware and software issues.
  
• Installing and maintaining hardware and computer peripherals.
  
• Installing and upgrading operating systems and computer software.
  
• Troubleshooting networking and connection issues.
  
• Advising on software or hardware upgrades.
  
• Providing basic training on computer operation and management.
  
• Completing job reports and ordering supplies.
  

Requirements

• Windows 710 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise antivirus solutions Helpdesk ticketing systems.
  
• Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
  
• Proven analytical troubleshooting and problemsolving skills.
  
• Proven ability to multitask effectively determine priorities and meet SLA s.
  
• Excellent communication relationshipbuilding and internal customer service skills.
  
• Adaptable and flexible in a fastchanging industry and work environment.