Deputy Manager
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Job Description
A CQC regulated Company Anglia Care Ltd is a domiciliary care provider supporting individuals over the age of 18 to remain living safely and as independently as possible in their own homes to live the life they choose and as far as is as practicable to flourish. We are committed to providing the best possible support and to improving and developing our service now and in the future.
Our vision: To be the leading supplier of home care services in Ipswich
Our mission: We will treat all clients with dignity and respect and deliver care that is completely personcentred. Our staff trained to an exceptional standard by our internal Training Manager will support our clients to live as independently as possible in their own homes for as long as it is safe to do so.
What’s in it for you
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28 days annual leave including bank holidays
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Contributory pension
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Comprehensive induction ongoing training and development to widen your career prospects
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Free parking on site
Job summary
In this key role you will have a wide range of responsibilities across the service. It is a great opportunity to build on your management and leadership skills and bring your energy skills ideas and knowledge to support the Registered Manager to shape our present and future.
Bringing your robust knowledge of CQC requirements you will support the Registered Manager in the delivery of outstanding levels of care to the people we support in welcoming caring supportive enabling stimulating and safe environments. You will play an active part in the leadership and development of our staff team ensuring that our welltrained competent motivated and excited employees enables the people we support to continue to live safely and independently in their own homes.
You will support an open honest collaborative learning culture where staff can thrive.
Proactive and ambitious you will continually improve and develop our service increasing sustainability and developing brand awareness.
Key responsibilities
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You will support the Registered Manager to lead inspire support and develop the team to deliver high quality personalised services to the highest professional standards and provide culture where staff can thrive.
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You will share our passion for putting the needs and wellbeing of the people we support first finding new ways to enrich their lives and delivering outstanding customer care for them and their relatives.
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You will deputize for the Registered Manager in their absence managing all aspects of our service.
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You will support the Registered Manager taking leadership roles in some areas of management of our service which could include visit allocations communications and service development.
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You will help ensure that regulatory compliance is maintained across all relevant areas and in particular in the key area of “Safe”.
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You will create and develop strong internal and external relationships you will play an important role in strengthening the reputation of Anglia Care as a trusted support provider with key audiences including Local Authority commissioners.
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As part of the management team you will be part of shaping the operational direction of the service and developing and implementing service improvement plans.
Duties and responsibilities
- Provide effective leadership
- Service improvement and quality assurance
- Operational management
- People management
- Information management
Our Values: Our Company values are detailed in our Values Tree and include Trustworthiness Empathy and Loyalty.
Our Company: We provide care at home to adults aged over 18 years to live safely and as independently as possible. We support people living in the IP1 IP2 IP3 IP4 and IP5 areas of Ipswich. We work closely with local healthcare professionals and regulators to provide an holistic care experience.
Our people: We value train and develop our staff so that we can provide the best possible support to people with who wish to remain living in their own homes. We provide learning and development opportunities for our small friendly staff team and an open honest collaborative culture where staff can thrive.
Person Specification
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You will be a team player energetic and hardworking.
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You will be a good communicator and influencer.
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You will have a positive outlook and a sense of humor a ‘glass half full rather than half empty’.
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You will be proud to hold responsibility for the wellbeing of the people we support and our team’s professional development.
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You will be passionate about offering the best possible services.
Qualifications/ Education/ Knowledge
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Diploma in Leadership for Health and Social Care Level 3 willingness to work towards achieving Level 5.
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Knowledge of and ability to apply relevant legislation and guidance including the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Care Quality Commission (Registration) Regulations 2009 and the Care Act 2014 and the Health and Social Care (Safety and Quality) Act 2015
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Good working knowledge of legislation guidance and best practice relating to working with people with learning disabilities.
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Comprehensive knowledge of CQC and other regulatory bodies
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Thorough knowledge of health and safety management MCA and DoLS and safeguarding
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Understanding of welfare and benefits system
Experience
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Experience of working with vulnerable adults in the community ideally also with people with complex needs and of communicating effectively with them and their families.
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Experience of working in domiciliary care and ensuring high quality CQC compliant services.
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Assessment and care planning for vulnerable adults
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Experienced in leading and developing your staff team in a social care environment: Supervision appraisal personal development planning recruitment retention formal HR processes
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Actively managing performance and maintaining high standards at all times
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Ensuring effective team communications
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Leading and motivating a team to achieve best practice
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Continuous development of the team and service identifying training needs and coaching staff.
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Seeing organizations through periods of change management
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Reviewing and development of policies and procedures
Other
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You must also be a car owner with a full driving license willing and able to insure and use it for business purposes.
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You must be able to work within the vision mission values policies and practices of the organization
Employment Type
Full Time
