Delivery Support Admin

This is a remote position.

• Provide day to day support of to the regional Heads of Service Delivery
  
• Generating and sending reports to clients
  
• Meeting minutes of global meetings and assigning actions
  
• Collect usage data each month for invoicing purposes
  
• Assist with creating monthly client governance reports in PowerPoint
  
• Communicating with clients about changes
  
• Adding risks into a risk register
  
• Collate Post Incident Report data
  
• Perform invoicing activities in Dynamics 365 at the end of each month
  
• Manage client data in Dynamics 365 in line with documented procedures
  
• Ensure delivery is to global standards of security quality and process adherence
  
• Create new sales opportunities in dynamics
  
• Renew client application subscriptions as directed and documented
  
• Work in tandem with Heads of Service in other regions to continually improve our processes & manage our workload
  
• Other reasonable tasks as required
  

Requirements

• Knowledge and practical experience in PowerBi
  
• Knowledge and practical experience in Excel
  
• Excellent written and oral communication skills in English
  
• Time management and prioritising work
  
• Managing expectations
  
• Responsive to requests and ensuring the request is understood
  

• 23 years as an administrative assistant
  
• Basic understanding of accounting practices
  
• Basic knowledge of Dynamics 365
  
• Intermediate level knowledge in PowerBi
  
• Intermediate level knowledge in Excel
  
• 23 years working in a managed service provider is advantageous
  
• Understanding of ITILv4 principals / ITILv4 Certificate is advantageous
  

• Must have Fiber Optic internet with at least 25 Mbps bandwidth
  
• Must have a backup desktop or laptop with the latest OS
  
• Must be able to work from 6AM3PM
  

Benefits