Delivery Manager Switching

Duties and Responsibilities:

• Alignment prioritization and delivery of the product roadmap according to the product vision business goals and client s needs by effective planning and scheduling of resources and tracking deliverables;
  
• Work closely with Product Manager team members and other stakeholders to build maintain and prioritize backlog;
  
• Ensure systems and applications uptime exceed SLA including system availability capacity resilience growth and performance guarantees of systems and platforms under teams domain;
  
• Be the leader of their team identifying potential challenges and facilitating solutions. Performance measured by the teams output which relies on their comprehensive understanding of the deliverable projects progress and timeline.
  
• Provides proactive visibility and effectively communicates delivery target dates commitments and progress.
  
• Lead collaborative and planning processes including facilitation of product team ceremonies such as: daily standups product backlogs project and mandated implementations project reviews retrospectives;
  
• Responsible for making sure that work delivered by the team is of a high standard ensuring configurations releases or system upgrades are error free and delivered within the prescribed time and deadline;
  
• Facilitate improvement by identifying and implementing actions based on outcomes of retrospectives;
  
• Collaboration and coordination across internal and external parties to identify dependencies and remove any impediments or obstacles facing the team escalating to relevant stakeholders wherever necessary;
  
• Manage production issues to resolution ensuring inclusion in planning where necessary;
  
• Manage support issues to ensure timeous and effective resolution;
  
• Perform regular support reviews to identify features needed to reduce support effort as well as identify recurring issues;
  
• Work directly and manage relationship with 3^rd party software suppliers and vendors ensuring that feature deliverables ongoing production incidents or system bugs/defects are tracked and driven to timeous resolution;
  
• High degree of experience communicating to C level stakeholders
  
• Manage performance reviews of team members; ensuring all staff have measurable and relevant KPI s in place
  
• Ensure team members receive mentoring guidance and training as required;
  
• Identify team blockers obstacles by providing guidance and direction in overcoming said challenges;
  
• Chair poor performance management and/or improvements sessions where appropriate with team members under the division; and
  
• Detailed team management to collaborate and delegate work streams to technical team members through effective systems and tools to deliver objectives and deadlines.
  

Requirements

Education and Experience

• 5 years Management Experience;
  
• 2 5 Years Experience in:
  
• OnDemand Payments processing Ecommerce or similar environment
  
• Fintech and/or Payments
  
• IS related Tertiary qualification;
  
• Experience managing a high performing technical team;
  
• Experience with payment software product and support; and
  
• Experience using an Agile work management tool like Jira manage team s work.
  
• Be the leader and manage the team members ensuring strategic goals and deliverables are met through effective communication planning and delivery;
  
• Proficiently communicate at all business levels;
  
• Coaching by sharing their expertise and experience to grow and develop team members;
  
• Continuous improvement and orientation of services and people;
  
• Problem solving abilities by leading a technical team though prompt incident discovery and effective remediation;
  
• Initiative and innovation
  
• Effective planning and detailed analysis in overcoming uncertainties;
  
• Managing the team ensuring effective attendance governance and workload allocation;
  
• Tenacity;
  
• Strive for excellent customer service;
  
• High level of team documentation adherence governance and management of controls and procedures;
  
• Ability to plan and organize ensuring effective prioritization of work to meet demands and deadlines; and
  
• Excellent written and verbal communication.
  

Benefits

• Provident Fund Contribution
  
• Risk Benefits:
  
• Incapacity
  
• Dread Disease
  
• Death
  
• Funeral Benefit