Debt collector Executive

Overview

Key responsibilities

• Initiate communication with debtors to negotiate payment plans and resolve outstanding debts.
• Conduct thorough research to locate and contact debtors using various tools and methods.
• Develop and maintain effective strategies for debt recovery and followup on delinquent accounts.
• Adhere to all legal requirements and ethical standards in debt collection activities.
• Work closely with legal resources when necessary to pursue legal action for unresolved accounts.
• Monitor and update the status of accounts preparing reports on collection activities and results.
• Respond to inquiries and disputes from customers regarding their outstanding debts.
• Utilize persuasive communication techniques to encourage debtors to fulfill their financial obligations.
• Maintain accurate and uptodate documentation of all collection efforts and customer interactions.
• Negotiate settlements and payment arrangements while maintaining a positive customer relationship.
• Collaborate with internal teams to ensure a unified approach to debt collection and customer engagement.
• Identify and implement process improvements to enhance debt collection efficiency and effectiveness.
• Handle sensitive and confidential information with integrity and professionalism.
• Stay abreast of industry trends regulations and best practices in debt collection.

Required qualifications

• Bachelor s degree in finance business or a related field is preferred.
• Prior experience in debt collection financial services or a related industry.
• Demonstrated knowledge of debt collection laws regulations and compliance requirements.
• Strong negotiation skills with the ability to resolve conflicts and reach mutually beneficial agreements.
• Excellent verbal and written communication abilities with a focus on customer service.
• Ability to effectively handle challenging and sensitive conversations with debtors.
• Proven track record of meeting and exceeding collection targets and deadlines.
• Familiarity with skip tracing tools databases and other collection software.
• Analytical and problemsolving skills to assess debtor situations and propose solutions.
• Detailoriented approach with the ability to maintain accurate records and documentation.
• Adherence to ethical practices and confidentiality in handling sensitive financial information.
• Proficient in using Microsoft Office suite and other relevant software applications.
• Ability to work independently and as part of a team in a fastpaced deadlinedriven environment.
• Flexibility to adapt to changing priorities and business needs in the debt collection process.
• Understanding of customer relationship management principles and practices.

negotiation,debt collection,target orientation