Data Collection Specialist Secret

BASIC QUALIFICATIONS:

• High school diploma or equivalent and 35 years of relevant experience.
  
• Currently possess an active Secret security clearance.
  

REQUIRED SKILLS:

• Moderate understanding of IT ticketing processes and applications
  
• Moderate understanding of Data Analytics
  

PREFERRED QUALIFICATIONS:

• ITIL 4 Certification
  
  

Essential Requirements: US Citizenship is required. Active Secret Clearance

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job the employee will regularly sit walk stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally movement that requires twisting at the neck and/or trunk more than the average person squatting/ stooping/kneeling reaching above the head and forward motion will be required. The employee will continuously be required to repeat the same hand arm or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close distance depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist waist to shoulder or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress

Job Duties:

• Monitor report and train personnel on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
  
• Collaborate with the network operations team and the other internal/external functional areas to ensure functional processes and procedures are monitored and adhered to.
  
• Ensure efficiency by analyzing and identifying areas of improvement and then developing process changes that enable the team to attain integrated outcomes that are effective.
  
• Identify and mitigate risks by reporting issues that may impact contractual compliance directly to operations team leadership.
  
• Enforce business practices by ensuring ticket queues are monitored updated and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met.
  
• Receive adhoc requests from multiple entities and provide timely responses back to requestor
  
• Utilize report data to identify and correct noncompliant actions.
  
• Review and validate tickets are following published processes to include templates notifications and updating timelines.
  
• Support new hire orientation and provide training support to all team members or contractual requirements.