Data Center Technician CHICAGO

Data Center Technician CHICAGO

We have a technician opening in Chicago at our 717 S. Wells facility. This would be for a day shift, Monday through Friday. Right now, the person who sits in that role works from 6:00 AM to 2:00 PM, but we can be flexible with 7:00 AM to 3:00 PM or 8:00 AM to 4:00 PM. We are also looking to implement a rotating on-call coverage for the weekends in the near future. We are definitely looking for direct data center experience and not just general telecom background.

We are ideally looking for a base rate of $31-32. If someone is highly skilled and experienced, we can potentially go as high as $34-35.

Who We Are

we are a growing private-equity backed owner-operator of strategic interconnection properties. With eighteen premier data centers located in six metropolitan markets, company continues to acquire strategic network interconnection data centers and develop Meet Me Rooms and wholesale data center space within those properties to offer the highest quality and most robust direct network interconnections in the market.

We offer comprehensive and competitive benefits to our employees, notably:

Multiple offerings for medical, dental, and vision insurance

Company-paid life, short- and long-term disability, and AD&D insurance

Paid parental leave, fertility support, 401k matching

Employee discount services through our partner's savings platform

$1:$1 company match for all eligible charitable gifts

Who We Need

We have an exciting opportunity to join our Data Center team. The successful candidate maintains and monitors the building's critical infrastructure systems, which supports both colocation customers and building tenants. In this role, the Senior Data Center Technician investigates internal alerts and follows established escalation procedures to maintain compliance with high level service and security requirements. This key member of the team will also assist with identifying and delegating tasks as needed with the rest of the team to further maintain our world-class data center facilities to the highest standards.

We are a close-knit team of A-players. This is an opportunity for the right person to establish efficiencies and best practice enterprise-wide, with the potential for growth of the function over time.

Description of Responsibilities

Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation services as required to address alarm events

Provide top-tier physical and remote customer service support for local and international Colocation Customers in a 24/7/365 facility

Perform walkthroughs of the facility to visually check and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions

Assist with physical security monitoring through use of cameras, access badges, door alarms and notifications

Perform rack & stack tasks for customer IT equipment as required

Perform routine network operation tasks including IT equipment handling and troubleshooting, processing interconnection circuit orders, and general site support

Manage customer package deliveries through receiving, handling, storing, and shipping

Answer client calls, emails and other inquiries in a professional manner, and coordinate the appropriate resources to resolve client issues

Assist in client deployment strategies and facility expansion planning

Open Crisis Bridge and participate as necessary in response to critical events

Monitor and assist Customer Support requests through use of a Web-based ticketing system including access requests, Remote Hand troubleshooting, and processing orders

Sign visitors in and out of the facility and escort authorized personnel as required

Monitor and assist during planned outages or maintenance windows

Maintain detailed logs of all events, anomalies, inventory, and work tickets

Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues

All other duties as assigned by supervisor(s)

Position Requirements and Desired Skills

• High School Diploma required; Industry related certifications in a technical area of study strongly preferred.
• Minimum of 2 years of previous Data Center-specific experience
• Fundamental knowledge of Data Center cooling and power infrastructure required
• Previous experience in fiber splicing/testing or other technical troubleshooting required
• Previous experience with rack and stack and cable management required
• 2 years of customer service experience required
• Strong troubleshooting, problem solving, multitasking and organization skills
• Operate with a 'safety first' mindset at all times
• Follow all current emergency procedures set forth by company and the assigned property
• Excellent communicator and team player
• Experience working independently as well as collaboratively; effectively managing priorities while meeting hard deadlines
• Ability to work cross-functionally with ease
• Proficient with Microsoft Office Suite and Adobe Suite
• Excellent communication and interpersonal skills, especially with supervisor and local site team
• Self-motivated, initiative taker
• Highest ethical and professional conduct and integrity
• Adhere to all guidelines and expectations set forth in company's corporate handbook