Data Center RunOps TechnicianL1L2L3TechLead

Vendor Leveling Job Description: RunOps Technician Levels

SUMMARY

Datacenter RunOps Network Repair team and is responsible for supporting all production network cabling in the Datacenter. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry.

L1 - Data Center RunOps Technician I

Job Duties And Responsibilities

Directly support and complete all scheduled data center MACs (Moves/Adds/Changes)

Hardware installation MACs, including device labeling, power connectivity and network cable connectivity

Complete hardware support work orders involving: hardware and cabling MACs, certification, troubleshooting and break-fix

Asset management, auditing and daily work log/ticket tracking

Provide smart-hands assistance as required within specified SLA response times (on-call duties may apply)

Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor

Detailed and thorough documentation and record keeping

Maintain site security protocols, badging requirements and data protection procedures

Ensure all media storage devices (Hard drives, thumb drives, CD/DVD s, etc.) are properly logged, secured and documented to ensure compliance with retention practices

Strong working knowledge with network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and datacenter infrastructure management (DCIM) related tools

Coordinate equipment/material receiving, shipping and RMA processing support as/when required

Provide vendor and security escorts as needed

Provide general cleaning on floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis

Support standard and emergency operating procedures for data center.

Provide status reporting regarding Data Center service availability, performance, capacity utilization as required

Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.

Coordinates equipment installation and delivery schedules in accordance with set project plans

On-Call duties as needed

Physical and Mental Requirements:

Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)

Must promote the company culture and mission to all employees, vendors, clients and business partners

2+ years working in data centers, operations or related technical field

General knowledge of server/network equipment and software support configurations

Basic understanding of AC/DC power principles, data center power distribution and data center best practices

Strong aptitude for independent working environment and high productivity rate

Must be able to act as the company liaison for interface with customer representative(s)

Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)

Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds

Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones

Excellent communication and customer relationship skills

Education, Certification, License, And Skill Requirements

Must possess at least a High School diploma or GED equivalency

(2) years minimum of data center experience

Any server, OS, Network or data center certifications are a plus

L2 - Data Center RunOps Technician II

Job Duties And Responsibilities

Cabling & Termination

The Fiber Technician must have basic copper termination skills

The Fiber Technician will mount and install racks, patch panels, fiber optic and hardware. Install grounding for racks, equipment and cable as required.

The Fiber Technician performs testing: continuity test horizontal and riser cable; use of volt-ohmmeter; troubleshoot opens, crosses, shorts and transpose pairs on horizontal and riser cable; use a tone set.

The Fiber Technician installs LC, SC, ST, FC, FDDI, SMA and MPO/MTP connectors, for both multi-mode & single-mode fiber

The Fiber Technician will terminate simplex & duplex jumper cord

The Fiber Technician will terminate & breakout outside plant fiber

The Fiber Technician will terminate indoor tight buffered multimode and single-mode fiber

The Fiber Technician will install fan out kits including buffer tube

The Fiber Technician will calculate end to end loss budgets in accordance with TIA/EIA standards for multimode & single-mode fiber

The Fiber Technician will fully complete all paperwork accurately and on time specifically: timesheets, material transfers, work orders, change orders, tool transfers and others as required

The Fiber Technician will complete any other duties as assigned

Testing

The Fiber Technician will test using an OTDR, Fluke & EFXO

The Fiber Technician troubleshoots using an OTDR to identify and correct problems end to end, and Network wide

Splicing

The Fiber Technician will perform mechanical splicing with all types of fiber cable

The Fiber Technician will perform fusion splicing with all types of fiber cable

The Fiber Technician performs building entrance splices, maintenance space, and direct buried splices

Physical and Mental Requirements:

The Fiber Technician must be self-motivated, positive in approach, professional and help create, develop and implement project process improvement(s).

The Fiber Technician must promote the Company culture and mission to all employees, vendors, clients and business partners.

The Fiber Technician must possess and be proficient with the listed tools.

The Fiber Technician must be able to act as the Company liaison for interface with customer representative(s).

The Fiber Technician must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).

The Fiber Technician must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds.

The Fiber Technician must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.

Must be able to travel as needed.

Education, Certification, License, And Skill Requirements

Must possess a High School diploma or GED equivalent

Must possess and be proficient with the listed tools.

Must be proficient at terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure)

Must have Testing & Troubleshooting MMF & SMF systems experience (OTDR & PMLS)

Prefer 3-5 years of experience in Fiber

Prefer Industry Certifications (Corning/FOA)

Prefer Data Center installation experience

Prefer Mechanical and Fusion Splice experience

Prefer OSP / Confined Space Entry experience (splicing)

Must be able to use the following trade Tools: Screwdriver (regular and Phillips), torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), hammer, wrench set, cable stripper, flashlight and gloves. Punch tool with 110 block and 66 block blade, tone set, 6/8 position combo crimp tool, and Krone/3M/BIX.

L3 - Data Center RunOps Technician Lead

Job Duties And Responsibilities

Cabling & Termination

Lead Fiber Technician will consistently run major project crews; assume responsibility for effective performance and provide necessary training; assume responsibility for adherence to Company and customer safety and quality guidelines and hold weekly safety meetings; initiate performance related communications and escalate to Project Manager if necessary.

The Lead Fiber Technician coordinates with XFN teams to ensure productivity, job completion and compliance with project budget.

The Fiber Technician must have copper termination skills

The Fiber Technician will mount and install racks, patch panels, fiber optic and hardware. Install grounding for racks, equipment and cable as required.

The Fiber Technician performs testing: continuity test horizontal and riser cable; use of volt-ohmmeter; troubleshoot opens, crosses, shorts and transpose pairs on horizontal and riser cable; use a tone set.

The Fiber Technician installs LC, SC, ST, FC, FDDI, SMA and MPO/MTP connectors, for both multi-mode & single-mode fiber

The Fiber Technician will terminate simplex & duplex jumper cord

The Fiber Technician will terminate & breakout outside plant fiber

The Fiber Technician will terminate indoor tight buffered multimode and single-mode fiber

The Fiber Technician will install fan out kits including buffer tube

The Fiber Technician will calculate end to end loss budgets in accordance with TIA/EIA standards for multimode & single-mode fiber

The Fiber Technician will fully complete all paperwork accurately and on time specifically: timesheets, material transfers, work orders, change orders, tool transfers and others as required

The Fiber Technician will complete any other duties as assigned

Qualifications

Testing

The Fiber Technician will test using an OTDR, Fluke & EXFO

The Fiber Technician troubleshoots using an OTDR to identify and correct problems end to end, and Network wide

Splicing

The Fiber Technician will perform mechanical splicing with all types of fiber cable

The Fiber Technician will perform fusion splicing with all types of fiber cable

The Fiber Technician performs building entrance splices, maintenance space, and direct buried splices

Physical And Mental Requirements

Must be self-motivated, positive in approach, professional and help create, develop and implement project process improvement(s).

Must promote the Company culture and mission to all employees, vendors, clients and business partners.

Must possess and be proficient with the listed tools.

Must be able to act as the Company liaison for interface with customer representative(s).

Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).

Must be able to work at heights, off a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds.

Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.

Must be able to travel as needed.

Education, Certification, License, And Skill Requirements

Must possess a High School diploma or GED equivalent

Must possess and be proficient with the listed tools.

Must be proficient at terminating all connector types and methods for SMF and MMF systems

Must have Testing & Troubleshooting MMF & SMF systems experience (OTDR & PMLS)

Prefer 5+ years of experience in Fiber and leading small groups.

Prefer Industry Certifications (Corning/FOA)

Prefer Data Center installation experience

Prefer Mechanical and Fusion Splice experience

Prefer OSP / Confined Space Entry experience (splicing)

Must be able to use the following trade Tools: Screwdriver (regular and Phillips), torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), hammer, wrench set, cable stripper, flashlight and gloves. Punch tool with 110 block and 66 block blade, tone set, 6/8 position combo crimp tool, and Krone/3M/BIX.