Danish Speaking Customer Support agent

Our iGaming client is looking for a Danish speaker to join their team in Malta. The ideal candidate will have experience in the customer care field and passion for the industry.

Tasks

• As Danish Speaking Customer Support Agent (m/f/d) you provide customer support through chat phone and email and you are a representative outward to their customers.
• You also assist the Management Team in reporting technical issues and giving insights to what is happening in the market.
• Further you maintain customer records by following the correct data protection procedure and achieve both department and individual SLAs.
• As part of the team you document customer contacts in order to provide a full customer history.
• Last but not leastyou resolve product and/or service problems by clarifying the customers complaint and determine the cause of the problem. You will also assist the management with other projects and duties when requested to do so.

Requirements

• You got experience working within in customer care and you understand the Gaming Industry
• Excellent written and verbal communication skills in Danish and English
• Ambitious and able to work well in a multicultural team
• Able to work on shift basis across weekdays and weekends
• Be comfortable working in a fastpaced environment and be able working as part of a great team

Benefits

• Friendly and welcoming environment
• hybrid setup