D365 Support Engineer - Toronto

Responsibilities:
Application Support: Provide timely and effective support for all D365 Operationsrelated issues including troubleshooting root cause analysis and resolution.
User Assistance: Assist users with inquiries errors and requests related to D365 Operations functionality configurations and processes.
Incident Management: Manage and prioritize support tickets ensuring that all issues are addressed promptly and effectively and escalate when necessary.
Documentation: Maintain detailed documentation of support processes issue resolutions and system configurations.
Configuration and Customization: Assist in the configuration and customization of D365 Operations to meet business requirements and optimize system performance.
Training: Provide training and guidance to endusers on D365 Operations functionality best practices and workflows.
Testing and Quality Assurance: Participate in testing activities for system updates patches and enhancements to ensure smooth deployment and minimal disruption to operations.
Continuous Improvement: Identify opportunities for process improvement system enhancements and efficiency gains within the D365 Operations environment.
Collaboration: Work closely with crossfunctional teams including IT business analysts developers and stakeholders to ensure alignment between business needs and system capabilities.
Qualifications:
Bachelors degree in Computer Science Information Systems or a related field.
Proven experience (3 years) in providing application support for Microsoft Dynamics 365 Operations (formerly known as Dynamics AX).
Strong understanding of D365 Operations functionality including modules such as finance and supply chain management.
Proficiency in X programming language and development tools for D365 Operations customization and extension.
Strong understanding of D365 Operations architecture data model and integration capabilities.
Experience with troubleshooting and resolving technical issues related to D365 Operations including system configurations integrations and customizations.
Excellent analytical and problemsolving skills with a keen attention to detail.
Strong communication and interpersonal skills with the ability to effectively interact with users at all levels of the organization.
Experience with incident management processes and ticketing systems.
Knowledge of ITIL or other IT service management frameworks is a plus.
Microsoft certifications in Dynamics 365 Finance & Operations or related technologies are highly desirable.