Customers Corporate Services Officer

• Understand and address customer needs through various channels.
  
• Recommend and assist in locating the right products.
  
• Respond promptly to inquiries and resolve complaints.
  
• Obtain and evaluate relevant information for inquiries and complaints.
  
• Perform customer verifications and process orders.
  
• Manage customer accounts and keep records of interactions.
  

• Describe product features benefits and usage.
  
• Answer queries regarding products warranties and delivery options.
  
• Provide information on financing pricing and special orders.
  
• Maintain sales records and update pricing information.
  
• Arrange and display products effectively.
  

• Regularly update and maintain all company social media platforms.
  
• Utilize social media to drive sales of company products.
  

• Coordinate with internal departments to drive sales.
  
• Liaise with business development team to support sales efforts.
  

• Maintain showroom cleanliness and organization.
  
• Assign and monitor administrative tasks among office staff.
  
• Implement and enforce office policies and procedures.
  
• Analyze internal processes and suggest improvements.
  
• Monitor office supplies inventory and handle acquisitions.
  
• Ensure a safe and secure working environment.
  

• Assist HR manager in handling staff issues at the head office.
  

Requirements

• Possess OND HND or Bachelors degree
  
• Proficiency in Information Technology
  
• Understanding of customer service and sales principles
  
• Relevant product knowledge and training
  
• Experience in retail customer service or sales
  
• Basic understanding of business administration
  
• Excellent communication and customer service skills
  
• Patience adaptability and initiative
  
• Strong persuasion abilities
  
• Ability to handle stress with a high energy level
  
• Commitment to integrity
  
• Proficiency in Information Technology and Digital Marketing