Customer Support Trainer DutchFlemish

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Trainer for their Customer Support teams.

Position: Customer Support Trainer

Location: Bucharest Romania (onsite)

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Conduct Product Process Behavior Motivation & Soft skills training
• Design training content consult stakeholders to find a suitable schedule for the training and impart training on Product Service Processes Systems soft skills and mock call certification
• Handle on floor training batches
• Coordinate refresher trainings
• Support Operations during transitions of various processes by ensuring that delivery teams are capable of meeting required KPI
• Conduct monthly client calibrations sessions
• Prepare and administer periodic performance reviews for agents
• Conduct Job knowledge quizzes
• Provide Improvement suggestions around training delivery/content/deployment

REQUIREMENTS:

• Excellent verbal and written communication (C1 Dutch/Flemishand B2 English)
• Minimum 2 years BPO industry experience with minimum 1 year experience in CS training
• College or vocational school graduate or possess comparable work experience
• Excellent public speaking skills
• Ability to maintain a solutionoriented approach
• Effective time management skills
• Understanding of effective training methodologies and tools
• Flexibility/ownership and the ability to handle workunder pressure within challenging environment and with tight delivery timelines
• Excellent problem solving capabilities and lateral thinking skills
• Understanding of the Business situation and capability to address issues
• Willingness to travel for short/long trips basis demand of business situations

OFFER:

• Excellent remuneration package based on experience skills and performance
• Meal vouchers
• Paid startup training and professional development sessions
• Medical subscription
• Access to Bookster library for borrowing books
• Access to 7card
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Motivational contests and teambuilding activities