Customer Support Representative

Drive your career to new heights and make an international impact in the world of quality trucking services.

Become a Customer Service Representative with our client where you will be the face of their organization establishing and nurturing relationships with clients worldwide. Your work will directly contribute to the success and reputation of their quality trucking services on an international scale. By joining our client you have the opportunity to leave a lasting legacy in the industry. Engage with diverse cultures perspectives and markets without leaving your home. Our global reach ensures that youll be part of an exciting interconnected network.

We are currently looking for a customerfocused and detailoriented Customer Service Representative to join our client s dedicated team. The successful candidate will be responsible for providing exceptional customer service resolving inquiries and issues promptly and ensuring a positive experience for our client s valued stakeholders. If you have excellent communication skills a knack for problemsolving and a commitment to delivering topnotch service we invite you to apply for this rewarding position.

• English level: C1
  
• Experience: 1 3 years
  
• At least 2 years of solid experience as an Email and Chat Support Representative or CSR Voice
  
• Experience with a Travel or Reservations Account is a plus
  
• Excellent verbal and written English communication skills
  
• Passion for communicating with customers all day every day
  
• The desire to turn an unhappy customer into an advocate
  
• Previous experience in problemsolving or troubleshooting
  
• Willingness to take calls from time to time
  
• High attention to detail
  
• Eagerness and the will to learn and improve your own skills
  

• Respond promptly and professionally to customer inquiries through various channels including phone email chat and social media.
  
• Help and provide clients with product quotations.
  
• Assist customers with logistics tracking.
  
• Book appointments for customers accordingly.
  
• Effectively address and resolve customer complaints concerns and questions in a courteous and empathetic manner.
  
• Strive to achieve firstcall resolution whenever possible.
  
• Develop and maintain a deep understanding of our products services and policies to provide accurate and helpful information to customers.
  
• Document customer interactions and relevant information accurately and comprehensively in the customer relationship management (CRM) system.
  
• Assist customers with technical issues account access problems billing inquiries and other servicerelated challenges.
  
• Identify opportunities to promote additional products or services that may benefit the customer.
  
• Educate customers on how to use our products or services effectively and provide guidance on common tasks or problems.
  
• Adhere to company policies procedures and compliance guidelines when interacting with customers and handling their information.
  
• Collect and report customer feedback and recurring issues to help improve products services and processes.
  
• Collaborate with other team members and departments to resolve complex customer issues or escalate them when necessary.
  

• 5 Days work week
  
• WorkItems (laptop mouse and headset)
  
• Remote/Work from home setup
  
• 5 extra days of vacation leave (20 in total) that could be monetized
  
• Direct exposure to our clients
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Prime Office Locations Bogot and Medellin
  
• Up skilling: Emapta Academy
  

QGistics LLC a prominent player in the local trucking industry stands as one of the premier choices for topnotch trucking services. Renowned for their commitment to excellence they provide a diverse array of highquality services ranging from seamless logistics coordination to specialized freight shipping. Clients across various industries trust QGistics for their unparalleled dedication to efficiency reliability and meticulous attention to the transportation and distribution of goods. When you join our clients team you become part of a dynamic organization that prides itself on swift and secure transportation solutions.

Welcome to Emapta Colombia!

At Emapta youre not just joining an industryleading outsourcing provider; youre becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities all at your fingertips. Emapta isnt just a company; its a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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