Customer Support Representative - Italian - Bucharest

Position: Italian Customer Support Representative

Location: Bucharest Romania (onsite)

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Respond to customers queries regarding their use of a brand new eCommerce app and purchases via chat and call ensuring a comprehensive and seamless customer experience
• Maintain a professionally customeroriented attitude
• Take over and resolve situations where noncompliances occur
• Assist the customer in the purchasing decision by providing requested details about products and services

REQUIREMENTS:

• Based in Bucharest or willingness to relocate on your own on a short notice
• Excellent written and verbal communication skills in Italian (C1) and English (B1B2)
• Excellent writing skills including semiotics and speed
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently while being team player at the same time
• Customeroriented role experience will be considered an advantage

OFFER:

• Training of 10 work days in mother language
• Shifts of 9 hours including 1 full hour break from Monday to Sunday between 10 AM and 10 PM with 23 weekends per month
• Meal vouchers
• Paid startup training and professional development sessions
• Medical subscription
• Access to Bookster library for borrowing books
• Access to 7card
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Motivational contests and teambuilding activities