Customer Support Analyst

Join Us in an International Role: WorkLife Balance Like No Other!

Here we understand the importance of maintaining a healthy worklife balance. As a Customer Service Analyst youll enjoy the exceptional perk of having free hours to yourself after your shift allowing you to focus on what truly matters in your personal life. Say goodbye to overtime and hello to quality time with family hobbies and selfcare. Make the most of your career without sacrificing your personal life and be part of a company at the forefront of fraud prevention!

Job Description

As a Customer Service Analyst you will be responsible for supplier verification activities which involve contacting Australian companies to confirm payment details. Your role will also include providing highquality customer support for our client s stakeholders through both ticketbased and voice support channels.

Here s an overview of your future role:

What do you need to succeed

• Graduate with a Bachelors Degree in Computer Science Information Technology or an equivalent Bachelor s Degree (Open to fresh graduates)
  
• Possess good functional technical and analytical skills
  
• Maintain a positive "cando" attitude with the ability to adjust to the company s operational demands and space
  
• Demonstrate diligence and attention to detail particularly in following companydefined processes
  
• Quick learner with the ability to acquire new skills rapidly
  
• Capable of handling support issues
  
• Selfmotivated and proactive
  
• Proficient in written and verbal English communication
  
• Ability to interact effectively with customers peers and management via multiple communication channels
  
• Knowledgeable in MS Office and Windows OS navigation
  
• Experience in supporting live applications and managing businesscritical technical functions and SLA compliance
  
• Must be willing to work in The Ignacia Place TIP (morning shift) 6:45 am to 3:45 pm (Manila Time)
  

Advantageous to have:

• Experience in voice call support
  
• Background in Financial Applications and Australian Financial Processes
  

What awaits you in this role

• Conduct supplier verification activities including phoning Australian companies to confirm payment details.
  
• Provide highquality customer support for EFTsure clients and stakeholders through both ticketbased and voice support.
  
• Familiarize yourself with Australian financial processes.
  
• Develop expertise in our service and application and be able to work with minimal supervision.
  

Why choose us

• HMO coverage upon regularization
  
• Day shift schedule
  
• Weekends off
  
• Prime office location (Quezon City)
  
• Direct exposure to international clients
  
• Standard government and Emapta benefits
  
• Realistic career growth opportunities
  
• Upskilling through Emapta Academy
  
• Diverse and supportive work environment
  

Whom you ll work with:

Our client stands at the forefront of businesstobusiness payment fraud prevention. Theyre on a mission to safeguard businesses against fraud and error in the payment process. Their cloudbased platform empowers businesses by verifying supplier data streamlining onboarding processes and ensuring the accuracy of vendors banking and compliance details. Join a team thats reshaping how businesses protect their financial integrity. Here youll be part of a team trusted by over 2000 businesses impacting their financial security directly. Embrace the opportunity to provide realtime alerts and notifications about potential fraud or errors enabling businesses to act swiftly and secure their interests.

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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