Customer Success Specialist Guadalajara - Mexico

Client Provisioning Specialist / Onboarding Specialist

About Us:

Prometeo Talent is a leading HR agency known for excellence in talent acquisition services. With a proven track record we collaborate with diverse companies to propel them toward strategic goals.

Prometeo Talent is currently engaged in a strategic collaboration with a UKbased company that is embarking on a new chapter in Mexico. As part of this exciting partnership we are actively seeking a dynamic and skilled

What Were Looking For:

We are seeking a dynamic individual to join our team as a Client Provisioning Specialist/ Onboarding Specialist. Based in Mexico and working in a hybrid setting this role reports to the General Manager. We are looking for someone who thrives in a fastpaced environment enjoys building leading and motivating others and aligns with our company values.

About the Role:

As a Client Provisioning Specialist you will:

• Support the Technical Delivery Management Team through onboarding and provisioning the companysproduct line.
• Provision new clients and assist in ongoing customization projects.
• Coordinate internal and external resources ensuring projects remain within scope schedule and budget.
• Liaise with managers and clients to define project requirements scope and objectives.
• Analyze project progress documenting and raising risks to Project Management leadership.

What You Bring to the Team:

• Proven experience working with global teams and stakeholders within varying time zones.
• Strong organizational and planning skills within JIRA Service Management & Project Management toolset.
• Relationship management skills with internal and external teams and stakeholders.
• Basic HTML/CSS knowledge preferred.
• Basic understanding of web hosting/DNS preferred.
• Ability to work well in a fastpaced and continuously improving environment.
• Strong communication skills specifically focused on project status/health.

Requirements for Success:

• 3 years of proven professional technology services experience
• Experience with various Project Management methodologies (Waterfall Kanban Scrum Hybrid).
• Proficiency in G Suite.

Benefits :

• Private Medical
• Life insurance
• Additional holidays!
• Food and grocery vouchers
• Saving Fund
• Christmas bonus!