Customer Success Man....
Customer Success Manager
Posted on :
16-04-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-04-2024
Job Description
Req ID : 2722105
This is a remote position.
Job Summary
The Outsourcing Partners was established as an Impact Sourcing organization in March 2020. Due to the ongoing expansion of the organization we are looking for a technically Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking implementing success programs contributing to sales onboarding of new clients and their teams and minimizing churn.
You should also be able to provide insights on client to business interactions and improve customer experience through operational support and handle customer complaints and requests.
The successful candidate must be social analytical possess an aptitude for learning and using new software and tools be able to communicate clearly and effectively and needs to have a solid and proven background in managing finance & accounting support teams in a BPO or Shared Services setting.
The ideal Customer Success Manager should engage with our Business Partners maximize value and create strategies to grow existing and new teams
Responsibilities:
Responsibilities:
Develop and manage client portfolios.
Point of contact for delivery and operations concerns and queries for both client and support teams.
Sustain business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Handle onboarding process for clients and remote support teams.
Evaluate and improve client training programs tutorials and other communication infrastructure.
Evaluate and improve customer experience by establishing KPIs and performance monitoring methods.
Identifying ways to improve client experiences mediate between Business Partners and organization.
Handle and resolve customer requests and concerns.
Minimize customer churn.
Aid in product offering development.
Requirements
Proven experience as a Customer Success Manager or similar operations roles working with foreign clients and remote teams.
Extensive background in finance & accounting.
People management experience in a BPO or Shared Services environment.
Highly organized and able to multitask.
Selfdriven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
High computer literacy and ability to learn new tools and software.
Knowledge of customer success processes.
Extensive background in finance & accounting.
People management experience in a BPO or Shared Services environment.
Highly organized and able to multitask.
Selfdriven and proactive nature.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
High computer literacy and ability to learn new tools and software.
Knowledge of customer success processes.
A positive Can Do attitude.
Patient and active listener.
Passion for service.
Willing to work US working hours as needed.
Patient and active listener.
Passion for service.
Willing to work US working hours as needed.
Benefits
- Negotiable salary based on skills and experience
- Nontaxable allowances
- HMO or medical reimbursement
- Permanent work from home
- Bring your own device
- Training & Development
- Growth opportunity to a management position with a profitsharing scheme
Proven experience as a Customer Success Manager, or similar operations roles working with foreign clients and remote teams. Extensive background in finance & accounting. People management experience in a BPO or Shared Services environment. Highly organized and able to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills. Demonstrate leadership qualities. High computer literacy and ability to learn new tools and software. Knowledge of customer success processes. A positive Can Do attitude. Patient and active listener. Passion for service. Willing to work US working hours as needed.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
