Customer Success Manager

Are you passionate about building strong relationships with clients and ensuring their success Our client is seeking a dedicated and experienced Customer Success Manager to join their team.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients building strong relationships and understanding their unique needs and objectives.
• Collaborate with clients to develop and implement tailored success plans ensuring they derive maximum value from solutions.
• Proactively monitor client usage and engagement identifying opportunities for optimization and expansion of services.
• Provide ongoing training support and guidance to clients helping them navigate challenges and leverage products effectively.
• Act as an advocate for clients championing their needs and driving internal initiatives to enhance the customer experience.

Qualifications:

• Bachelors degree in Business Administration Marketing Information Technology or a related field.
• Previous experience in a customer success account management or clientfacing role preferably within the legal technologyindustry.
• Strong interpersonal and communication skills with the ability to build rapport and establish trust with clients at all levels of an organization.
• Excellent problemsolving abilities and a customercentric mindset with a focus on delivering exceptional value and service.
• Experience working with CRM systems and customer success tools (e.g. Salesforce Gainsight) is a plus.

Why Join Us:

• Opportunity to work with cuttingedge technology and innovative solutions in a dynamic and fastpaced environment.
• Competitive salary and benefits package including opportunities for professional development and growth.
• Collaborative and inclusive company culture that values teamwork creativity and continuous learning.
• Chance to make a meaningful impact by helping clients overcome their challenges and achieve their business objectives.

If youre ready to take the next step in your career and join a forwardthinking company dedicated to customer success we want to hear from you! Apply now to become a key member of the team!