Customer Success Manager HF
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Job Description
Looking for a job that makes you Smile Join Smile as aCustomer Success Managerin our BENELUX team.
Lets start with a short introduction: Smile is the European leader in Open Source Solutions (think of Drupal Magento Symfony ORO Commerce Akeneo) With 1.800 employees located over Europe we are assisting customers (think of Azelis Dunlop Xenos Walibi) in their digital journey from designing UX/UI to implementing and operating their digital platforms. As we grow we keep targeting mid to largesize companies in B2B and B2C industries in the BENELUX.
Missions
You will be in charge of customers located in Luxembourg Belgium Germany and sometimes in other countries.
You are accountable for offering a high quality of service to your client(s) team satisfaction and adequate margin level:meaningful and performant digital platform stakeholder management team planning and team performance. You will work with competent smiley colleagues (UX/UI developers consultants tech experts sales) in order to achieve your mission.
On a daily basis you:
- Understand and manage the clients expectations (quantitative and qualitative)
- Developing strong client relationships
- Monitoring customer health and satisfaction
- Ensuring value and ROI are recognized.
- Setup and coach AGILE teams
- Be the Scrum Master for some teams
- Coach a scrum master / Product Owner
- Assess the performance of each team member in France Ukraine Eastern Europe and more
- Manage your team: organize and steer the team to provide advice to deliver the expected solutions with a high quality of service standard
- Establish resource planning
- Capture requirements of clients in terms of skill sets & planning
- Source talent internally
- Work with a recruiter for external sourcing
- Report progress to clients and teams
- Establish activity report and invoicing
- Identify further business opportunities
- Participate in presales actions activities
You
Must:
- SpeakFrench and Englishfluently
- Havetalent in communication(assertiveness pragmatism learning by listening understanding professional attitude adapted tone of voice)
- Empathy service skills and adaptability allow you to quickly build relationships with clients of very different nationalities and sectors.
- Have 3 years of experience in Customer Success Management or Project Management or AGILE coaching in the digital industry.
- Be perfectly comfortable in an extremely dynamic and changing environment.
- Take ownership and effectively represent the company in client interactions
- Have dealt with ecommerce/digital or marketing influencers or decisionmakers
- Have anappetitefor Digital products & eCommerce
- Demonstrate the ability to
- setup AGILE or V cycle projects
- be autonomous and adaptable to changing situations
- overcome a challenge and learn fast
- explain and document technicalities
- Be able to travel in Benelux for shortterm missions or meetings
Plus:
- Scrum master certification
- Are already passionate about Open Source and its values
- Knowledge of one of our key technology: Magento ORO Commerce Akeneo PIM Drupal
- Fluent in French or German
Our offer
- Competitive salary with benefits (laptop phone plan lunch allowance health Insurance...)
- A meaningful job in the Benelux startup branch of Smile Group
- Unique and flexible working conditions
- A good degree of autonomy and responsibility
- An open and informal working atmosphere
- An international team of friendly colleagues
- Opportunity to learn from challenging environment
Employment Type
Full Time
