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Customer Service Representative - US Account
drjobs Customer Service Representative - US Account العربية

Customer Service Representative - US Account

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1 Vacancy
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Jobs by Experience

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2 - 2 years

Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

Male

Vacancy

1 Vacancy

Job Description

Req ID : 2418803

Position Name: Project Manager

Responsibilities:

  • Provides Infrastructure Services solutions to a wide variety of customers in several industries
  • Leads Delivery team and interfaces with stakeholders
  • Conduct regular status meetings with client’s Delivery Manager
  • Establish documentation and procedural standards for deliverable Materials
  • Leads Delivery team and interfaces with stakeholders
  • Conduct regular status meetings with client’s Delivery Manager
  • Establish documentation and procedural standards for deliverable Materials

Qualifications:

  • 10+ experience in managing Infrastructure migration projects on Windows Server, VMWare, Virtualization/Private Cloud Platforms
  • Experience in Cloud and IT transition, transformation, and migration management
  • Experience working on Virtualization and AWS Cloud
  • Experienced in delivering 'on-premise' to 'cloud' projects
  • Good knowledge in infrastructure design and maintenance
  • Lead Cloud migration team to implement solutions
  • Strategize, Define, and Deliver Cloud migration plan per customer’s requirements
  • Exposure to windows enterprise monitoring and patching tools like SCOM,;
  • Good Management experience on VMWARE ESXi, vCenter solutions
  • Should have managed Integrated VRA/VRO/VROPS/ solutions, VRO, ABX Workflows
  • Good knowledge in infrastructure monitoring and maintenance including networking, group policies, backups, monitoring, Active Directory, Exchange, SharePoint, patching,
  • Good understanding of AD, DHCP, DNS, OS upgrades
  • Knowledge on Cloud AWS like VPC, and regionally distributed EC2 instances, Docker,
  • Creating various Project Management Reports using Project Management tools
  • Monitor and report on the project progress to all stakeholders
  • Track Deliverables, Coordinate project team, Manage budget

Key Technical Skills:

  • Virtualization: Vspehere 5, ESXi, VCOPS, ThinApp, vBlock, Nutanix
  • Infrastructure: Experience in Infra Migration project
  • Operating System: Windows 2008, 2012 servers, Solaris 8/9/10, Linux
  • Scripting: Windows Powershell, PowerCLI Vsphere
  • Tools: MPP, JIRA, Confluence, SCOM, SCCM, GIT

Preferred Qualifications:

  • Strong interpersonal, problem solving and communication skills
  • Excellent knowledge of MS Office tools, Experience with Agile (Scrum, Kanban)
  • Customer focused mindset and Strong stakeholder influencing skills

CERTIFICATIONS:

  • VCP: VMware Certified Professional – Certified
  • MCSA: Windows Server 2012/2016 – Certified
  • AWS/MS Azure – Certified
  • Project Management Professional (PMP) – Certified

Company Description

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital ;
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient ;
Headquartered in the , this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the

[Passive smoking measures]
Indoor smoking
Designated smoking area

Employment Type

Full Time

Company Industry

Oil &Gas: Refining /

Department / Functional Area

Helpdesk / Customer Service / Telecalling

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