Customer Service Representative - Norwegian - Malaga

Position: Norwegian Customer Service Representative

Location: Benalmadena (Mlaga) Spain

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels (phone email chat)
• Be the first point of contact update contact information collect invoice preonboarding booking information and related requests
• Responsible for handling all support before during and after travel related questions for Business customers
• Check rules and regulations for tickets regarding cancellation/change etc.
• Provide prompt reliable and accurate information to customers while maintaining effective communications during conversations
• Responsible for ensuring call resolution in a timely manner while maintaining the highest level of quality support in every customer interaction
• Accurately logging all interactions via Contact Management System
• Achieve call center metrics as defined by the Supplier
• Communicate positively with team members customers and other partners
• Escalate issues to the appropriate department according to procedures
• Ensure clients receive the highest level of service at any moment given.

REQUIREMENTS:

• Native/fluent in Norwegian both oral and written. Fluent in English (at least B2 level)
• High school diploma or equivalent
• Travel business experience
• Global Distribution System (GDS) certification is a great advantage and will be rewarded with higher remuneration but is not a must
• Preferably previous experience in a customer service role within Travel Industry
• Comfortable working in a call center environment
• Excellent communication skills
• Strong written verbal and organizational skills
• Userlevel knowledge of computer technology personal computer or other devices such as tablets smartphones etc.
• Exquisite customer care courteous attitude
• Positive and motivated mindset
• Able to work independently while being a team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Private medical insurance
• Relocation support
• Guidance and tools to reach your full potential.