Customer Service Representative

Overview:

Key Responsibilities:

• Manage a high volume of incoming calls and emails
• Listen to and understand customers needs and concerns
• Provide accurate valid and complete information by using the right methods/tools
• Resolve customer complaints and issues in a professional and efficient manner
• Keep records of customer interactions transactions comments and complaints
• Process orders forms applications and requests
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers
• Stay uptodate with product knowledge and information
• Work with customer service manager to ensure proper customer service is being delivered
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions process customer accounts and file documents

Required Qualifications:

• High school diploma or equivalent
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask prioritize and manage time effectively
• Patient and empathetic with a positive attitude
• Ability to work under pressure and handle irate customers
• Attention to detail and accuracy
• Problem analysis and problemsolving skills
• Ability to work in a team environment
• Flexibility and adaptability to rapid changes
• Basic computer skills and knowledge of Microsoft Office
• Ability to type quickly and accurately

communication,multitasking,empathy,customer service,customer