Customer Service Representative

• Manage large amounts of incoming phone calls
  
• Generate sales lead
  
• Identify and assess customers needs to achieve satisfaction
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Provide accurate valid and complete information by using the right methods/tools
  
• Meet personal/customer service team sales targets and call handling quotas
  
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  
• Keep records of customer interactions process customer accounts and file documents
  
• Follow communication procedures guidelines and policies
  
• Take the extra mile to engage customers
  
  

Requirements

• Proven customer support experience or experience as a Client Service Representative
  
• Track record of overachieving quota
  
• Strong phone contact handling skills and active listening
  
• Familiarity with CRM systems and practices
  
• Customer orientation and ability to adapt/respond to different types of characters
  
• Excellent communication and presentation skills
  
• Ability to multitask prioritize and manage time effectively
  
• High school diploma