Customer Service Representative

About Us:

We are always looking for dedicated hardworking team members to help us achieve our mission to help solve poverty related problems in our community.

With 12 different programs initiatives and services we offer a variety of career opportunities. and nbsp;You can work with customers from the very young to adults or bring your talents to our administrative team.

Requirements:

• High school diploma general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Responsibilities:

• Maintaining a positive empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders forms applications and requests.
• Keeping records of customer interactions transactions comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Perks and Benefits:

• Competitive salary.
• Health benefits.
• Flexible work arrangements.
• Professional development opportunities.
• Generous paid time off.
• Retirement savings options.
• Employee discounts and perks.
• Diversity and inclusion initiatives.
• Company culture and values.
• Opportunities for advancement.