Customer Service Representative

Optimo Conseil a leader in the Telecommunications industry is currently seeking a dedicated Customer Service Representative to join our team. This role is pivotal in providing superior customer service enhancing customer relationships and driving business growth. As a Customer Service Representative you will be the first point of contact for our customers solving their queries and challenges while also seizing opportunities to upsell products when they arise. With Optimo Conseil you will have the chance to work in a vibrant environment that values teamwork innovation and personal growth. If you are customercentric and have a passion for technology and communications then Optimo Conseil is the perfect place to advance your career.

Tasks

• Provide exceptional customer service by addressing inquiries and resolving complaints in a professional and timely manner
• Assist customers with product information pricing and order processing
• Handle customer requests for technical support and troubleshooting
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to ensure customer satisfaction and achieve company goals

Requirements

• Excellent communication skills in both verbal and written English
• Prior experience in customer service or a related field
• Ability to handle customer inquiries and resolve issues effectively and efficiently
• Strong problemsolving and multitasking skills
• Attention to detail and ability to follow company policies and procedures

Benefits

• Health insurance
• 401(k)
• Dental insurance
• Paid time off
• Flextime
• Life insurance
• Flexible schedule

Join Optimo Conseil a leading telecommunications company as a Customer Service Representative. Apply now to be part of our dedicated team and provide exceptional service to our customers.