Customer Service Representative

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email and chat
• Handling and resolving customer complaints
• Processing orders forms and applications
• Providing information about products and services
• Identifying and escalating priority issues
• Following up on customer interactions
• Updating customer accounts
• Maintaining a high level of professionalism and customer service
• Working collaboratively with team members to achieve customer satisfaction goals
• Adhering to company policies and procedures
• Keeping records of customer interactions transactions comments and complaints
• Assisting with customer retention
• Resolving billing and payment issues
• Conducting customer satisfaction surveys
• Providing feedback on the efficiency of the customer service process

Required Qualifications:

• High school diploma or equivalent
• Proven customer support experience
• Strong phone contact handling skills
• Excellent communication and interpersonal abilities
• Ability to multitask prioritize and manage time effectively
• Problem analysis and problemsolving skills
• Ability to adapt to different personality types
• Patience when handling tough cases
• Customer focus and adaptability to different personality types
• Ability to work effectively in a team environment
• Knowledge of CRM systems and practices
• Ability to handle highstress situations
• Flexibility to work in shifts
• Empathy and the ability to understand and respond to customers needs
• A positive and professional attitude

communication,multitasking,empathy,adaptability,teamwork