Customer Service Representative II

Job title: Customer Service Representative 10740

Shift Hours of Operation: M - F 8:00am - 5:00pm
Location: Wichita, KS 67220
Will be working in office 3-5 days a week. Remote Monday and Fridays if contractor chooses to once they are trained. Please note * candidates cannot work remote until they have completed training for approximately 3 months
Dress Code: Business Casual - Jeans allowed - No Tennis shoes or flip flops, screen print t-shirts, no holes in jeans, no shorts

Prescreens Required: HireRight background check and Drug test

Training will be a combination of virtual (on Microsoft Teams with screen share) and in person
There will be process guides to follow.
Manager will supply laptop and monitor, mouse, keyboard to candidate. Candidate needs to have WiFi available when working from home (cannot work from public place)

SAP/ERP required. Looking for candidates that have more technical experience in order management and problem solving/critical thinking skills to address customer problems/pain points.

Essential Duties/Responsibilities:

• Customer Service: Taking and servicing orders, answering questions and supporting processes that enable the business to deliver impeccable customer focus and outstanding service to Protein customers.
• This role will be responsible for ensuring that orders are addressed in a timely and professional fashion while working in a cross functional environment to enable quick and efficient processes of support.
• Support senior customer service team members with day to day issues.

Minimum Education Required: High School Diploma

Other Required Experience/Qualifications:

• Possesses a basic understanding of customer service practices and procedures.
• Sound judgment and decision making skills.
• Strong oral and written communication skills.
• Ability to problem solve.
• Ability to adapt and learn in a changing work environment.
• Teamwork and a positive attitude is a must.
• Comfortability learning and navigating new systems.
• Knowledge of Microsoft Office Products.
• Inquisitive / ask questions

Additional Preferred Experience/Qualifications:

• B2B Customer service experience.
• Experience with Order Management Systems.
• Associate/Bachelor's degree in business or related field.
• Service Cloud (Salesforce) Experience