Customer Service Man....
Customer Service Manager
Posted on :
27-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2666268
Position Summary :
This role is responsible for overall customer service function in Asia.
Role and Responsibilities
Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve departments sustainability and meet business needs.
Develop CS management performance metrics to manage and lead the daytoday Customer Service responsibilities including monitoring of all deliveries monthend activities crossfunctional alignment and communication.
Maintain strong engagement with stakeholders to ensure conformance to order delivery fulfilment
and customer satisfaction needed for business success.
Regular engagement with Global Customer Service to maintain GlobalRegional alignment.
Manage backorders and/or impact of supply interruptions on customers provide timely updates and communications to customers by working together with internal and external stakeholders.
Subject matter expert for all current and future systems and processes used in the OrderToCash
(OTC) and Master Data (MD) environment in APAC.
Tracks key performance metrics customer service performance data and generates improvement
opportunities.
To drive process improvements using data analytics and influence improvements across the
organization.
Preparing and presenting monthly quarterly and annual reports of operations.
Create a common framework and set of protocols for how we manage customers to support Sales.
Responsible for Customer Service Teams actions to resolve any customer claims or complaints
including processing customer returns or credit notes and follow up with logistics / quality for
resolution.
Job Requirements
Bachelor s degree in supply chain and or related field
At least 810 years of relevant managerial working experience in a Manufacturing environment
Knowledge of customer service trade incoterms and customs procedures
Knowledge of ERP system
English Excellent verbal and written communication skills
Good Interpersonal Communication analytical and management skills
A good team player and positive attitude
Willing to take new challenges and make a difference.
Willing to travel within Asia Pacific
Customer Service Manager
Employment Type
Full Time
Key Skills
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