Customer Service Manager

Join Our Team as a Customer Service Manager

Welcome to HomePro where our journey spans over twenty fruitful years in providing excellence and innovation in home automation security and entertainment solutions. As a hallmark of excellence in the Texas region HomePro aims to simplify life through smart technology offering a comprehensive suite of services under one roof. We are on the lookout for a skilled Customer Service Manager who is passionate about fostering an environment of outstanding customer satisfaction and team leadership. If youre enthusiastic about technology excel in delivering remarkable customer experiences and are a proven team leader we encourage you to apply today!

Our benefits include:

• Fulltime management position
• Flexible scheduling options
• 401K with company match
• Onsite fitness center
• Generous PTO and Paid Company Holidays
• Employee Discount on HomePro services
• Comprehensive benefits package available after 60 days
• Competitive Salary plus Bonus potential

Key Responsibilities:

Leadership: Guide motivate and develop our customer service team into a cohesive unit that excels in delivering topnotch customer support and satisfaction.

Customer Relations: Elevate the customer experience by designing and implementing strategies that enhance client satisfaction and loyalty.

Performance Management: Track and analyze team performance against company goals. Identify and implement strategies for improvement.

Training and Development: Spearhead training programs to improve team skills and knowledge on customer service excellence and our range of home technology solutions.

Operational Excellence: Ensure operational procedures are streamlined and efficient facilitating a productive work environment that meets customer needs swiftly.

Requirements:

• Proven experience in customer service management ideally within the tech or home services industry
• Outstanding leadership abilities with a track record of successfully managing teams
• Excellent communication and interpersonal skills
• Strong analytical skills to evaluate performance metrics and identify improvement areas
• Deep understanding of customer service principles and practices
• Technical proficiency with customer service software and tools
• High school diploma required; higher education in business administration or a related field preferred

At HomePro we believe in nurturing a culture where innovation meets excellence and customer satisfaction is paramount. As a Customer Service Manager your role will be pivotal in achieving our mission of delivering unparalleled service experiences. If youre ready to lead a team thats at the heart of our companys success apply today and help shape the future of home technology services.

Job Type: Fulltime

Were excited to see how you can make a difference at HomePro!

TX DPS: B09309 Fire License: ACRM#228511 Electrical: TECL#32568